Deputy Chief Executive Officer (Deputy Ceo)

Deputy Chief Executive Officer (Deputy CEO)

Our Culture- Why work with us:

Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.

Who We Are:

Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod.

OCHS now cares for more than 20,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it and validating that staff are working at the top of their licensures are the foundations of this model.

Our Core Competencies:

At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member's contribution and working synergistically towards common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve. Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives.

A Day in the Life of this Role:

Reporting to the Chief Executive Officer (CEO), the Deputy Chief Executive Officer (Deputy CEO) serves as the second-in-command at Outer Cape Health Services (OCHS) and is responsible for supporting the CEO with the execution of seamless day-to-day functions of the organization. This role focuses on strong executive leadership, operational oversight, safety, compliance, and organizational alignment to ensure there is no disruption to health center services.

The Deputy CEO partners closely with the Chief Executive Officer and Board of Directors to implement the organization's strategic plan and to advance OCHS' mission, vision, and values. While contributing to organizational direction, this role is primarily accountable for translating strategy into day-to-day operations-ensuring that all systems, people, and processes are aligned to deliver safe, compliant, high-quality, and patient-centered care.

In the absence of the CEO, the Deputy CEO assumes executive leadership responsibilities with appropriate Board oversight.

Summary of Duties:

Executive Leadership & Organizational Management

• Provide strong, visible leadership across the organization, modeling accountability, professionalism, inclusivity, and collaboration.
• Ensure uninterrupted health center operations across all departments and service lines.
• Oversee implementation of organizational priorities established by the CEO and Board of Directors.
• Translate strategic goals into actionable operational plans with clear performance expectations.
• Promote a culture of safety, compliance, transparency, and continuous improvement.
• Foster psychological safety and inclusive leadership practices across all levels of the organization.
• Serve as a trusted advisor and operational partner to the CEO.

Operational Oversight & Continuity

• Oversee administrative and operational functions to ensure efficient, coordinated service delivery.
• Monitor performance metrics across departments and intervene proactively to prevent operational disruptions.
• Ensure organizational compliance with all federal, state, and local regulations, including FQHC requirements.
• Maintain oversight of risk management processes, incident reporting systems, and corrective action plans.
• Support cross-departmental alignment between clinical, operational, financial, and administrative teams.
• Partner with executive leadership to ensure operational infrastructure supports patient access, quality care, and financial sustainability.

Safety, Compliance & Risk Management

• Ensure systems are in place to maximize patient and staff safety.
• Oversee compliance programs, regulatory readiness, and accreditation processes.
• Monitor adherence to policies, procedures, and internal controls.
• Ensure timely response to compliance concerns, audit findings, and operational risks.
• Promote organizational accountability and ethical business practices.

Leadership Development & Team Management

• Supervise and support senior leaders, department directors, and administrative leadership.
• Provide coaching and mentorship to direct reports to strengthen management and leadership capacity across the organization.
• Establish clear performance expectations and accountability standards.
• Support workforce engagement, morale, and retention initiatives.
• Encourage cross-functional collaboration and high-performing team dynamics.

Board & Executive Partnership

• Partner with the CEO to support Board of Directors engagement and governance activities.
• Assist in preparing materials, operational reports, and performance updates for the Board.
• Ensure Board-approved strategic and operational initiatives are effectively implemented.
• In the CEO's absence, serve as executive liaison to the Board, as appropriate.

Financial & Resource Stewardship

• Partner with the Finance team and executive team to ensure fiscally responsible operations.
• Monitor operational performance relative to budget and organizational goals.
• Support efficient allocation of resources to maintain access, quality, and sustainability.
• Ensure operational decisions align with mission-driven priorities and long-term organizational health.
• Other related duties and projects as assigned.