Deputy Collector

Deputy Collector

Salary

$44,152.00 - $75,059.00 Annually

Location

New Hanover County, NC

Job Type

Full-Time

Job Number

202600155

Department

TAX

Opening Date

06/09/2026

Closing Date

6/15/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Position Information

New Hanover County is seeking a Deputy Collector to support the Tax Department in a fast-paced setting while serving the citizens of our community.

Responsibilities for this role include:

• Contacts taxpayers by telephone, letters, and legal notices to collect taxes.
• Processes payments received by mail, over the phone, by credit/debit cards, ACH transactions and files received from the processing center.
• Prepares payment arrangement schedules with taxpayers and local business people by educating individuals on how taxes are calculated, applicable tax laws, and how to avoid penalties and late charges.
• Prepares information packets for delinquent taxpayers to establish a collection remedy in line with taxpayer needs and legal requirements.
• Addresses inquiries and calls for assistance from taxpayers, business people, attorneys, and the public whom either telephone or visit the department in person including referring individuals to the appropriate department.
• Researches and obtains information on taxpayer property for various County departments and officials.
• Enforces collections with bank attachments, wage garnishments, sheriff levy and foreclosures.
• Prepares and delivers levies for the County departments.
• Places a levy on personal property for those that fail to pay taxes by overseeing the collection and storage of money and other valuables.
• Makes personal visits to County taxpayer homes and businesses to attempt collection of taxes; and researches individual circumstances.
• Consults with individuals in the media to advertise the sale of levied property including: publishing such information at the County court house as public record, and obtaining new titles for seized vehicles.
• Assists with the holding of auctions to sell levied vehicles and other items by contracting the services of a professional auctioneer.
• Performs other duties of a similar nature or level.
• Performs work during emergency/disaster situations.

Knowledge, Skills, or Abilities

Knowledge of applicable federal, state, and local statutes; accounting principles; general business practices; financial principles; property tax administration concepts; collection procedures; Skilled in using a computer and applicable software; using basic office equipment; interpreting and applying the applicable statutes in resolving problems; preparing appropriate legal documents; dealing with confrontational individuals; providing customer service; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to receive work direction.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Living in New Hanover County, NC:

New Hanover County offers an exceptional quality of life with its picturesque coastal location. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth.

• • • *

Hours:

8:00 AM - 5:00 PM, Monday - Friday.

Must be available to report for emergency work assignment during emergency situations.

Employment Type:

Full-time, non-exempt

Salary Information:

The hiring range for this position is $44,152 - $59,605 annually plus a competitive benefits package. Salary will be determined based on qualifications, internal equity, budget, and market considerations.

New Hanover County offers:

• Employer paid 401k contributions;
• Retirement plan through the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, and vision insurance + many other insurance options;
• Onsite, employer-paid health and wellness center;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work.

Qualifications

Required Education and Experience:

• High School diploma or equivalent; and two (2) years of related experience; or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the classification such as those listed above.

Licenses/Certifications

• Valid Drivers License (from any state) and good driving record required at time of application.
• Valid North Carolina Driver's License required by first date of employment with good driving record.
• To maintain position, incumbent must pass "Fundamentals of Property Tax Collections" and "Fundamentals of Listing and Assessing"

Other Information

Applicant Information:

After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.

New Hanover County is an Equal Opportunity Employer.

New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being and productivity to include

• Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions);
• Retirement plan through the NC Retirement system;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, vision insurance + many other insurance options;
• Employee assistance program;
• 100% employer paid long term disability;
• Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies. Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire. For more information about New Hanover County benefit options, including our benefit rates, please click here.

Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work.

Note: All positions listed as temporary, casual part time, volunteer, and intern are not eligible to receive benefits. Part-time position with fewer than 20 scheduled hours per week will not include benefits.

01

Indicate your highest education level from the choices below:

• HS Diploma or GED
• Associates degree
• Bachelors degree
• None of the above

02

Indicate the length of your collections experience with a municipal tax department:

• No collections experience with a municipal tax department
• Less than 1 year collections experience with a municipal tax department
• 1 year but fewer than 2 years collections experience with a municipal tax department
• 2 years but fewer than 4 years collections experience with a municipal tax department
• 4 or more years collections experience with a municipal tax department

03

Do you have a valid North Carolina Drivers license?

• Yes
• No

04

Are you eligible to obtain a NC Drivers License?

• Yes
• No
• n/a - already have NC DL

05

Have you had your drivers license suspended or revoked for any reason in the last three years?

• Yes
• No

06

Have you had 2 or more driving violation tickets in the previous 12 months or 3 or more in the previous 25 months? *Please note: Answering yes to this question will not automatically disqualify you from consideration for the position.

• Yes
• No

Required Question

Employer New Hanover County

Address 230 Government Center Drive - Suite 135

Wilmington, North Carolina, 28403

Phone 910-798-7178

910-798-7178

Website https://www.governmentjobs.com/careers/nhc