Deputy Commissioner - Veterans' Benefits & Services

Deputy Commissioner - Veterans Benefits & Services

Salary

$83,479.11 - $119,938.94 Annually

Location

Court Street - 26 Court Street

Job Type

Full-Time

Job Number

2026-00038

Department

Veterans Services

Opening Date

09/14/2026

Closing Date

12/14/2026 11:59 PM Eastern

Max Number of Applicants

100

• Description
• Benefits
• Questions

Overview

Serves in the capacity of the Chief-of-Staff and maintains the effective and efficient operations of the department. In the event of the Commissioners absence, the Deputy Commissioner shall carry out the duties assigned, including special events and cabinet meetings. Under the general direction of the Commissioner, exercises power and duties for the distribution of State and City benefits to veterans and their dependents in the City of Boston; interprets pertinent laws and makes decisions concerning the eligibility of applicants for veterans benefits in accordance of applicable laws; assigns and supervises the work of the investigators; oversees all procedures and transactions within the grave registration and application sections.

Responsibilities

• Develop, maintain, train, and monitor compliance with annual personnel performance and evaluation systems.
• Advise employees on all requirements of the Fair Labor Standards Act and Massachusetts Fair Wage and Hour Law, including the development and administration of a policy on the use of compensatory time in lieu of overtime.
• Provide guidance to managers and personnel officers regarding best practices for personnel management and identify personnel matters that may relate to federal or state employment laws or union contractual provisions.
• Research and maintain personnel policies and review and update existing city-wide personnel policies.
• Review and distribute new and/or changed policies regarding employee unions.
• Administer/monitor the Citys Attendance Policy, Medical Leave Policy, and Military Leave Policy.
• Train senior staff and personnel officers of their roles and responsibilities under the above named policies.
• Work in conjunction with the Workers Compensation Unit to ensure implementation of relevant aspects of Medical Leave and Light Duty policies.
• Participate in outreach and special events to inform the general public of veteran laws, benefits, and services.
• Supervise administrative staff, volunteers, and interns.
• Perform related work as required.

Minimum Entrance Qualifications

• Must be a veteran as defined in clause 43 of section 7 Chapter 4 of the Massachusetts General Law as amended.

• At least five (5) years of full-time, or equivalent part-time, administrative experience with at least two (2) years in a supervsiory capacity.

• BA in Human Resource Management, Public or Business Administration or related field strongly preferred and may be substituted for two (2) years of the required experience. MA or graduate level certification in Human Resources or related field preferred and may be substituted for three (3) years of the required experience.

• Ability to exercise critical thinking, discretion and confidentiality in all workplace matters.

• Thorough knowledge of Chapters 115,118 and 483 of the Massachusetts General Law as amended and federal claims.

• Ability to apply laws, rules, regulations, specifications and standards governing veterans' benefits.

• Ability to effectively plan, organize, supervise and review the work of subordinates.

• Excellent verbal and written communication skills.

• Applicants must possess strong computer skills and have proficient knowledge and experience using Microsoft Office Suite (Word, Excel, Outlook programs) and Google Suite.

• Ability to manage presentations,social/media sites, data capturing systems and perform desktop publishing.

• Ability to exercise good judgment and focus on detail as required by the job.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary/Grade: Non-union/MM2-8

Hours per week: 35

The City of Boston is proud to be an Equal Opportunity Employer. We invite applications from all qualified individuals and do not discriminate based on race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected category.

At the City of Boston, we provide our employees with a wide array of benefits and resources that foster both their professional and personal development. Our goal is to make City government a place where everyone is empowered to make a positive impact for the communities in which we live, work, and play.

For full-time positions, employees may be eligible for the following benefits depending on the nature of their employment and applicable Collective Bargaining Agreement (CBA) for the position. View the Collective Bargaining Agreements page to learn more.

Benefits Available to City Workers

• Retirement & Savings Opportunities: Membership in the Boston Retirement System (BRS), a benefit pension plan providing lifetime income to vested employees when they retire, along with deferred compensation options to help you build a secure future. Visit boston.gov/retirement to learn more.

• Health Insurance & Benefits: The City offers competitive medical, dental, and vision coverage, plus flexible spending (FSA), dependent care accounts, and life insurance for our employees. Visit boston.gov/insurance to learn more.

• Other Benefits: City employees enjoy a benefits package featuring paid time off and leave, subsidized transit (MBTA and Bluebikes), educational assistance, and employee wellness programs. Visit boston.gov/life-city-boston to learn more.

• Salary information: To view salary plans and understand how salaries work at the City of Boston, go to boston.gov/salary.

Part-time employees who are scheduled to work for 20 hours or more per week may also be eligible for benefits on a pro-rated basis. Please refer to the applicable Collective Bargaining Agreement (CBA) to learn more about any benefits available for this position.

If you have any questions about the benefits offered for this position, please contact the Office of Human Resources at 617-635-3370 or ohr@boston.gov.

01

Are you a veteran?

• Yes
• No

02

Do you have experience managing or supervising staff?

• Yes
• No

03

Which statement below best describes the highest level of education you have completed?

• High school graduate, diploma or the equivalent (GED)
• Associate degree
• Bachelors degree
• Masters degree
• Professional degree
• Doctorate degree

Required Question

Employer City of Boston (MA)

Address 1 City Hall Plaza, Room 612

Boston, Massachusetts, 02201

Phone 617-635-3370

Website https://www.boston.gov