Deputy Director of Product Management (Transit Data)

Deputy Director of Product Management (Transit Data)

Salary

$128,540.00 - $150,000.00 Annually

Location

10 Park Plaza, Boston

Job Type

Full-Time

Job Number

26-20171

Department

MBTA - Technology Innovation Division

Area

863-Technology Innovation Division

Opening Date

08/10/2026

Closing Date

8/24/2026 11:59 PM Eastern

Bargaining Unit

MBTA Exec Main Fund

Licenses / Certifications

Please see job description.

Safety Sensitive

No; this is not a Safety Sensitive position.

On-Call or 24/7

No; this position is not classified as on-call or 24/7.

Essential Classification (Emergency Staff)

No; this position is classified as non-essential (during declared States of Emergency).

• Description
• Benefits
• Questions

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, sustainability, culture, and accessibility, and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The Deputy Director of Product Management plays a pivotal role in delivering technology solutions, collaborating closely with partner teams and departments to solve complex user and business challenges. The Deputy Director of Product Management leads product management for several products or a complex product problem space, setting clear direction in alignment with defined program-level strategy. The role provides product leadership and guidance to its direct reports, helping teams navigate complexity and drive alignment. The Deputy Director partners with cross-functional peers and leaders to uphold product management excellence in the realm of civic technology, operating within the specific constraints of the MBTA.

Duties & Responsibilities

• Assist senior team leadership in ensuring product teams are equipped to deliver on program priorities by helping resolve cross-team issues, supporting day-to-day coordination, and serving as a point of contact for escalations when needed and represent the Director in routine discussions or decisions when requested.
• Support the Product Management team senior leadership in program-level planning, including preparing inputs for prioritization, long-term roadmapping, and outcome-setting.
• Act on behalf of the Product Management team senior leadership when delegated and serve as designated point of escalation and decision-making for the product management function, as assigned.
• Support the translation of program-level strategy and product management best practices into clear expectations, processes, and guidance for product teams.
• Ensure product development teams successfully deliver technology solutions by providing clarity of scope, resolving delivery obstacles, and supporting cross functional alignment.
• Lead and develop product management staff (including contracted staff) within a Product area including organizational planning, performance management, position descriptions, hiring, and professional growth as applicable.
• Support the professional development of direct reports. Ensure they have the necessary skills and resources, and that they adhere to MBTA product management standards and best practices.
• Manage the recruitment process for product manager positions within assigned product area, including creating and revising position descriptions, reviewing applicant resumes from recruiters, and interviewing applicants.
• Support the implementation of Program-level strategy within products. Work with cross-functional peers to support defining product-level vision(s) in accordance with the strategy, long-term outcomes, and investment priorities. Oversee the incorporation of strategic goals into team priorities and roadmaps, lead cross-team coordination for complex product initiatives, and build and execute on a roadmap for assigned products within a complex, ambiguous problem space.
• Leverage quantitative data and user research to prioritize work. Maintain and continuously refine a product backlog, making prioritization decisions throughout the product development lifecycle in collaboration with research, design, engineering, and program teams. Effectively communicate priorities and acceptance criteria across levels and job functions.
• Develop a deep understanding of stakeholder priorities and the applications included in the portfolio. Become familiar with the needs of users and stakeholders, technical architecture, and features of the product(s), and how to communicate about those things with product teams, direct reports, and MBTA leadership.
• Mitigate risk for product development initiatives by proactively identifying potential risks, developing mitigation strategies, and incorporating risk planning into the product development process.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include focus on one or more departments or locations.

Supervision

• Directly supervise a team of product managers.

Minimum Requirements & Qualifications

• Bachelor's degree from an accredited institution.
• Five (5) years of experience in product management and/or development implementing program-level strategy, prioritizing user and stakeholder needs, identifying and helping mitigate delivery risks, and supporting cross-functional alignment across functional areas.
• Two (2) years of experience managing, supervising, and/or leading product teams in complex technology settings.
• Experience contributing to or supporting development of a multi-year product strategy.
• Experience developing a product roadmap, quarterly roadmapping process, and/or standardized product management processes.
• As part of the selection process, candidates may be asked to complete job-related technical assessments, which may include a product management case study exercise.

Substitutions

• A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement.
• An associate's degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement.
• A master's degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one (1) year of experience.

Preferred Experience & Skills

• More than two (2) years of experience managing, supervising, and/or leading product teams in complex technology settings.
• Experience in public sector, transportation agency, and/or civic technology team.
• Experience delivering products within operational, regulatory, or policy-constrained environments.
• Experience leading product initiatives spanning multiple integrated technology systems or vendor platforms.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

Disclaimers and Definitions:

• General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
• Application Completion: It is each applicant's responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
• Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
• Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
• Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
• Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
• Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
• On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
• Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
• ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTAs ADA Unit at 617-222-5751 or hradaaa@mbta.com.
• Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
• Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.

Employment Benefits at the MBTA

Full-Time Employees:

The MBTA offers comprehensive benefits packages. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), and Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, and Holidays
• Retirement: Pension or deferred compensation 401(a), plus MBTA contributions
• Complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail)
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: Pre-tax benefits for parking
• Flexible Spending Account (FSA): Pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more...

Disclaimer:

The above information is meant to be a general overview of the benefit programs offered by the MBTA, which may or may not apply to a specific position. This summary is not a contract and is not meant to change the provisions of union contracts or Authority policies and does not establish a binding practice. Please contact the assigned Recruiter directly or email hrstaffing@mbta.com for more information.

The MBTA is an Affirmative Action/Equal Opportunity Employer

01

Which of the following best describes your education and experience?

• Did not attain a high school diploma or equivalent.
• High School Diploma/ equivalent with twelve (12) years or more experience in product management and/or development implementing program-level strategy, prioritizing user and stakeholder needs, identifying and helping mitigate delivery risks, and supporting cross-functional alignment across functional areas.
• An associates degree from an accredited institution with eight (8) years or more experience in product management and/or development implementing program-level strategy, prioritizing user and stakeholder needs, identifying and helping mitigate delivery risks, and supporting cross-functional alignment across functional areas.
• A bachelors degree with five (5) years or more experience in product management and/or development implementing program-level strategy, prioritizing user and stakeholder needs, identifying and helping mitigate delivery risks, and supporting cross-functional alignment across functional areas.
• A masters degree and three (3) years or more experience in product management and/or development implementing program-level strategy, prioritizing user and stakeholder needs, identifying and helping mitigate delivery risks, and supporting cross-functional alignment across functional areas.

02

Do you have Two (2) or more years of experience managing, supervising, and/or leading product teams in complex technology settings?

• Yes
• No

03

Do you have experience developing a product roadmap, quarterly roadmapping process, and/or standardized product management processes.?

• Yes
• No

04

Are you legally authorized to work in the United States?

• Yes
• No

05

Will you now or in the future require visa sponsorship to continue working in the United States (e.g. H-1B visa status)?

• Yes
• No

Required Question

Employer Massachusetts Bay Transportation Authority

Address 10 Park Plaza

Boston, Massachusetts, 02116

Phone (617) 222-3200

Website https://www.mbta.com