Deputy Director of the Cage

Core Responsibilities:

• Assist in managing Cage Managers, Supervisors, Cashiers, Count Team, and Main Bank staff; provide direct oversight in the Director’s absence.
• Monitor compliance with New York State Video Lottery regulations, internal controls, company policies, and procedures.
• Support shift scheduling and staffing models; forecast needs based on promotions, growth, and cash flow trends.
• Oversee daily reconciliation of the Main Bank, outstanding voucher reports, cage variances, and timely reporting of variances over $100.
• Track and manage cash flow through all cages; maintain accurate cash balances.
• Direct and guide Cashiers during shifts; resolve escalated issues promptly.
• Train staff on procedures, regulations, and best practices; support onboarding of new associates.
• Collaborate closely with Security and Surveillance to maintain a safe environment for patrons, employees, and vendors.
• Identify potential security/compliance risks; recommend and implement operational improvements.
• Assist in evaluating new equipment/technology; participate in vendor meetings and demonstrations.
• Role model the company’s guest service program; treat all guests and associates professionally and individually.
• Handle large money transactions accurately and securely.
• Other duties as assigned.

Qualifications/Requirements:

• Bachelor’s degree or equivalent experience in Finance, Banking, Accounting, or related field preferred.
• 5+ years of progressive management experience in cash management, revenue auditing, or casino cage operations or equivalent.
• Must be able to obtain and maintain a New York State Gaming License.

Skills & Abilities:

• Intermediate proficiency in Microsoft Office (email, Word, Excel) for spreadsheets, data input, and record keeping.
• Strong understanding of cash handling, reconciliation, and regulatory compliance.
• Excellent analytical, problem-solving, and decision-making skills.
• Proven leadership and staff development abilities.
• Ability to work in a fast-paced, high-pressure environment with large financial transactions.
• Basic math skills (addition, subtraction).

Physical & Scheduling Requirements

• Able to lift and carry up to 30 pounds occasionally.
• Able to stand/walk for extended periods.
• Required to work varied shifts, including nights, weekends, holidays, and overtime as needed.