Deputy Division Manager

Date Opened: Wednesday, July 08, 2026 12:00 AM

Close Date: Friday, August 07, 2026 12:00 AM

Department: Finance Department

Salary: $108,851.00 - $156,473.6 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Deputy Chief Risk Officer (DCRO) serves as a senior leader within the City of Charlotte's Risk Management Division and functions as the principal strategic and operational partner to the Chief Risk Officer (CRO). This position assists in directing the City's comprehensive enterprise risk management program and supports risk management services provided to the City of Charlotte, Mecklenburg County, Charlotte-Mecklenburg Schools, Medic, the Charlotte Regional Visitors Authority, and other participating entities.

The DCRO is responsible for helping oversee division operations, supervising key functional teams, coordinating enterprise-wide risk mitigation efforts, and ensuring the CRO remains informed of significant incidents, emerging risks, claims activity, operational disruptions, regulatory concerns, and other matters that may materially impact the City and participating entities.

This role requires a highly collaborative and proactive leader with strong operational judgment, governmental risk management experience, leadership capabilities, and the ability to manage complex issues in a dynamic public-sector environment.

The Deputy Chief Risk Officer reports directly to the Chief Risk Officer.

Essential Duties and Responsibilities

The successful candidate is expected to perform a variety of advanced professional, managerial, and strategic duties, including but not limited to:

Strategic Leadership & Division Operations

• Assists the Chief Risk Officer in the leadership, administration, and strategic direction of the Risk Management Division.
• Serves as a trusted advisor and operational partner to the CRO, ensuring timely escalation and communication of significant incidents, claims, exposures, emerging risks, safety concerns, and operational issues.
• Acts on behalf of the CRO as designated and helps ensure continuity of leadership across the division.
• Supports the development and implementation of enterprise-wide risk management strategies, initiatives, policies, and procedures.
• Assists in integrating risk management considerations into organizational strategic planning and operational decision-making processes.
• Coordinates cross-functional risk management initiatives among City departments and participating entities.

Risk Management & Incident Oversight

• Monitors citywide incidents, operational disruptions, claims trends, safety events, and emerging exposures that may impact the City's risk profile or financial position.
• Ensures the CRO is informed of material incidents, litigation concerns, high-severity claims, regulatory issues, and emerging enterprise risks.
• Assists in evaluating and mitigating operational, financial, safety, liability, and reputational risks.
• Works with Safety team to support crisis management, emergency response coordination, business continuity efforts, and recovery planning activities.
• Collaborates with departments and partner entities to identify, assess, and mitigate risk exposures.

Supervision & Staff Leadership

• Directly supervises assigned teams and managers within the Risk Management Division, which may include claims administration, workers' compensation, safety and loss control, insurance operations, and/or enterprise risk management functions.
• Provides leadership, coaching, mentoring, performance management, and professional development for assigned staff.
• Promotes a culture of accountability, collaboration, responsiveness, customer service, and continuous improvement.
• Assists with workforce planning, recruitment, employee engagement, succession planning, and retention initiatives.

Claims, Insurance & Compliance

• Assists with oversight of insurance programs, risk financing strategies, claims management operations, and contractual risk transfer activities.
• Collaborates with brokers, actuaries, third-party administrators, legal counsel, and external stakeholders regarding claims, coverage, renewals, and loss trends.
• Supports evaluation of insurance coverage adequacy and program effectiveness for all participating entities.
• Helps ensure compliance with applicable federal, state, and local laws, regulations, and reporting requirements, including OSHA and governmental risk management standards.

Communication & Stakeholder Engagement

• Maintains strong working relationships with City leadership, department directors, partner entities, external agencies, consultants, brokers, and vendors.
• Assists with preparing reports, presentations, dashboards, and executive-level communications related to risk management activities and emerging issues.
• Facilitates communication and coordination among stakeholders during incidents, claims events, emergencies, and operational disruptions.
• Supports training and educational initiatives to strengthen organizational awareness of safety and risk management practices.

Process Improvement & Operational Excellence

• Identifies opportunities to improve operational efficiency, reduce risk exposure, enhance service delivery, and strengthen internal controls.
• Assists with implementation and utilization of technology solutions, reporting tools, and data analytics to improve risk management operations and decision-making.
• Supports development of metrics and reporting processes to evaluate program performance and organizational risk trends.
• Works with Procurement to ensure all vendor contracts contain sufficient protection ad coverage for the City.
• Performs other duties as assigned.

Work requires extensive interaction and collaboration with:

• Executive leadership and senior management across City departments
• Partner entities and governmental agencies
• Insurance brokers, actuaries, attorneys, consultants, and third-party administrators
• Federal, state, and local regulatory agencies

The impact of this position is significant in terms of operational continuity, financial stewardship, employee safety, regulatory compliance, public trust, and organizational risk reduction.

This role requires the ability to exercise sound judgment in high-visibility and time-sensitive situations involving substantial financial, operational, legal, and reputational implications.

Knowledge, Skills & Abilities

Knowledge of:

• Enterprise risk management principles and practices
• Public sector and governmental risk management operations
• Risk financing, insurance, and claims administration
• Workers' compensation, safety, and loss prevention programs
• Contractual risk transfer and insurance requirements
• Applicable federal, state, and local laws and regulations
• Crisis management and business continuity planning

Skills in:

• Leadership and personnel management
• Strategic thinking and operational execution
• Incident assessment and escalation
• Communication and stakeholder engagement
• Conflict resolution and negotiation
• Process improvement and organizational effectiveness
• Data analysis, reporting, and problem solving
• Collaboration across complex organizations

Ability to:

• Build and maintain effective professional relationships with internal and external stakeholders
• Manage multiple priorities and rapidly changing operational demands
• Exercise discretion, professionalism, and confidentiality
• Identify emerging risks and proactively communicate critical issues
• Lead teams in a fast-paced and service-oriented environment
• Support executive leadership during crises and high-impact events
• Communicate clearly and effectively in written, verbal, and public settings

MINIMUM QUALIFICATIONS FOR THIS ROLE:

Required Education and Experience

Bachelor's degree from an accredited institution in Risk Management, Business Administration, Public Administration, Insurance, Finance, Safety, or a related field and:

• Five (5) or more years of progressively responsible experience in risk management, insurance, claims, safety, enterprise risk management, or related operations, including supervisory or management experience; preferably within a governmental, municipal, public-sector, or similarly complex organization,
• Or Master's degree in a related field and:
• Three (3) or more years of progressively responsible related experience, including supervisory or leadership responsibilities,
• Or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.

Local government experience is highly preferred.

Preferred Certifications

One or more of the following certifications is preferred:

• Chartered Property Casualty Underwriter (CPCU)
• Associate in Risk Management (ARM)
• Associate in Claims (AIC)
• Certified Risk Manager (CRM)
• Certified Risk Management Professional
• Public Risk Management Association (PRIMA) certifications or related credentials

CONDITIONS OF EMPLOYMENT

The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte's benefits.

The City of Charlotte is a drug and alcohol-free workplace.