Design Engineering Technician

Design Engineering Technician 

The Best Experience Company
Our tagline is “The Best Experience Company.” More than just a set of words, it represents the essence of who we are at Springs Window Fashions. As North America’s premier window covering company, we’re committed to creating the Best Experience for our associates, consumers and end users, business partners, and communities. We want you to join our team of passionate self-starters who believe the world is full of Best Experience opportunities. So, if you’re excited about the thought of a Best Experience career with a team focused on creating Best Experiences for all, we want to hear from you!

This position works from our Joplin, MO location and supports the design engineering team across new product development, testing, and product support including field return evaluations. This is an electronics-focused role centered on prototyping, bench testing, and hardware evaluation of automated shading systems, with secondary mechanical work as needed. Works closely with design engineers and firmware/software teams.

Key Responsibilities

New Product Development and Prototyping

• Build prototypes of PCBs, electronic sub-assemblies, and integrated systems from schematics, drawings, and BOMs
• Perform component-level PCB rework: component replacement, jumper wiring, solder repair (through-hole and SMT)
• Support prototype bring-up, EVT/DVT testing, and pilot builds
• Fabricate test fixtures, jigs, wire harnesses, and bench setups
• Maintain prototype build records, redline schematics and drawings, and as-built BOM documentation
• Coordinate with contract manufacturers and vendors to procure prototype parts and sub-assemblies

Product Testing

• Execute functional, electrical, environmental, and mechanical test plans authored by design engineers
• Set up bench test equipment and instrument assemblies; support life-cycle, stress, and durability testing on motors, electronics, and integrated systems
• Execute firmware, software, and mobile app test procedures (iOS/Android); log defects with clear reproduction steps
• Capture, log, and summarize test data in a structured, reproducible format; flag anomalies and escalate deviations
• Maintain a clean, safe lab and calibration records; manage tools, consumables, and inventory; performs other duties as assigned

Product Support and Return Evaluations

• Receive, log, and triage customer field returns and warranty units
• Perform structured return evaluations: functional test, electrical diagnostics, teardown, photo documentation
• Write return evaluation reports covering observations, suspected failure mode, and next steps
• Partner with Quality and Design Engineering on root cause, corrective action, and trend tracking

Education and Experience

• Minimum – High school diploma or equivalent; 3+ years hands-on experience in an electronics, engineering, or R&D environment
• Preferred – Associate's or Bachelor's in Engineering Technology (BSEET), Electronics Technology, or related discipline; equivalent experience may substitute
• Preferred – Experience with motorized products, IoT devices, embedded systems, or consumer electronics

Knowledge, Skills, and Abilities

• Proficient reading schematics, PCB layouts, wiring diagrams, and BOMs
• Hands-on with electronic bench test equipment (multimeters, oscilloscopes, power supplies)
• Soldering and component-level PCB rework; through-hole required, SMT strongly preferred
• Competent with hand tools and basic mechanical assembly
• Proficient in Excel for data logging, basic statistics, and charting
• Strong written communication — produces clear, structured test and evaluation reports
• Methodical; follows test protocols as written and documents deviations
• Works independently or as part of a team; safety and quality conscious
• Preferred: microcontroller-based systems, firmware flashing, and serial/diagnostic interfaces
• Preferred: PCB assembly processes (pick-and-place, reflow, wave soldering, stencil)
• Preferred: failure analysis and structured problem-solving (5 Whys, fault tree, FMEA)
• Preferred: mobile app testing and bug reporting workflows

Physical Requirements

• Lift 40 lbs. occasionally
• Sit or stand at a bench for an eight hour shift; push, pull, reach, bend, work overhead
• Wear required PPE (safety glasses, ESD protection, closed-toe footwear) and follow ESD and lockout/tagout procedures
• Occasional overtime to meet project milestones or support testing timelines

How We Work to Deliver a Best Experience: Our Culture

• Our Core Value: We do the right thing, always
• Our Seven Cultural Behaviors
• Empowerment - We trust our people.
• Ownership - We take 100% responsibility for our roles actions, and results.
• Leadership - We all lead by example and talk direct with respect (DWR).
• One Team - We are One Springs Team.
• Customer First - We consider our customers' needs before every decision.
• Continuous Innovation - We are constantly learning, innovating, and improving.
• Speed - We define priorities and operate with a sense of urgency and agility.