Design Lead - Salesforce & Enterprise UX Design

At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers' business. Over the years we have fostered a culture in which we are united by shared values-passion, solidarity, generosity, curiosity, and boldness-and these come alive in the work we do and how we do it.

Together, we know our people are our difference-for our clients and our colleagues.

Are you ready to:

• Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?

• Learn and grow by taking advantage of every opportunity available to you?

• Be the difference and make it happen?

MetaPhase is seeking an experienced Design Lead to support modernization of multiple legacy applications into a unified platform experience.

The Design Lead will own the human-centered design strategy for a multi-tenant, API-driven, cloud platform, with significant components developed in Salesforce and integrated with modern microservices architecture. This role requires deep experience designing Salesforce-based case management systems, complex regulatory workflows, and enterprise platforms operating in secure federal environments.

You will partner closely with Product Owners, Technical Leads, and cross-functional agile team sto ensure the platform delivers intuitive, transparent, compliant, and high-performing user experiences.

What You Will Be Doing:

Salesforce UX & Case Management Design

• Lead UX strategy and execution for Salesforce-based case management modules
• Design scalable multi-tenant workflows supporting multiple agencies and mission areas
• Translate complex regulatory requirements into intuitive Salesforce Lightning experiences
• Design dynamic, conditional workflows driven by policy-as-code decision logic
• Collaborate with Salesforce developers to optimize:
• Lightning components
• Flow Builder automation
• OmniStudio experiences (if applicable)
• Custom objects, permissions, and role-based UX

Human-Centered Design Leadership

• Develop and execute research plans aligned with agile sprints
• Lead usability testing with:
• Federal staff (SMEs, reviewers, managers)
• Executives and oversight users
• Public-facing stakeholders (where applicable)
• Ensure research artifacts are delivered iteratively in compliance with contract requirements

Enterprise Experience & Systems Design

• Design:
• End-to-end service blueprints
• Workflow state diagrams
• Interaction patterns for API-driven systems
• Document-generation user experiences
• Ensure seamless UX across:
• Salesforce modules
• Cloud-native microservices
• External integrations (ESRI, PAY.GOV)
• Create UX patterns that support automation-first experiences

Accessibility & Compliance

• Ensure designs meet:
• Section 508
• WCAG 2.1 AA
• USDA accessibility standards
• Design for performance thresholds:
• High-availability environments
• Partner with DevSecOps to ensure usability aligns with Zero Trust and federal security controls

Agile Collaboration

• Serve as Design Lead
• Collaborate with:
• Agile Lead
• Technical Lead
• Backend and Salesforce engineers
• Participate in:
• Sprint planning
• Backlog refinement
• User story creation
• Sprint reviews and demos

What We Need From You (Required):

• 5+ years of UX/Product Design experience, including 3+ years designing Salesforce applications

• Demonstrated experience designing:

• Salesforce Lightning Experience

• Case management systems

• Workflow-driven enterprise platforms

• Strong understanding of:

• Salesforce data models (objects, relationships)

• Role-based access and permission structures

• Automation tools (Flow, Process Builder)

• Experience designing for:

• Regulatory or compliance-heavy environments

• Multi-tenant enterprise platforms

• API-integrated ecosystems

• Proven experience leading user research in agile environments

• Expertise in accessibility (Section 508, WCAG 2.1 AA)

• Proficiency in Figma (required)

• Experience producing:

• Journey maps

• Service blueprints

• Complex state diagrams

• Design systems documentation

• U.S. Citizenship required

• Ability to obtain HSPD-12 clearance and PIV credentials

Bonus Points (Preferred):

• Experience designing systems hosted on cloud.gov

• Experience integrating Salesforce with:

• Microservices architectures

• Policy engines

• AI/NLP components

• Experience supporting federal agencies

• Familiarity with:

• NEPA or environmental review processes

• Geospatial UX patterns

• Data dashboards for executive oversight

• Background in performance-optimized design

• Salesforce certifications (e.g., UX Designer, Platform App Builder)

Work Setup:

• Hybrid in Washington, DC. Occasional travel may be required.

Clearance & Education:

• Ability to obtain a public trust
• Bachelor's degree in Information Systems, IT Management, or related field

Benefits & Perks:

At MetaPhase, we care about your well-being and success. Our benefits include generous PTO, federal holidays, parental leave, and comprehensive health coverage (medical, dental, vision, life, and disability). We also offer a 401(k) with company match, FSA/HSA options, commuter benefits, and much more.

About MetaPhase

MetaPhase is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team:

Best Places to Work

• Washington Post Top Workplaces- 2022, 2023

• Washington's Business Journal's Best Places to Work- 2021, 2022

• Virginia Businesses Best Place to Work- 2021, 2022, 2023

• Northern Virginia Technology Council Top 100 Technology Firms- 2020

MetaPhase is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or veteran status, or any other factors protected by federal, state, or local law.

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