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Design Operations Engagement Manager

Iconma

Toronto, ON

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JOB DETAILS
SALARY
$46.29–$49.61 Per Hour
SKILLS
Analysis Skills, Banking Services, Best Practices, Billing, Blueprints, Budget Management, Business Plan, Certified ScrumMaster, Communication Skills, Consensus Building Skills, Establish Priorities, Follow Through, Forecasting, Health Plan, Leadership, Management Consulting, Management Strategy, Microsoft Excel, Microsoft PowerPoint, Negotiation Skills, Operations Management, Organizational Skills, Product Design, Product Pricing, Project Design, Project Lifecycle, Project Management Professional (PMP), Project Management Software, Project Planning, Project/Program Management, Resource Management, Risk Management, Technical Delivery, Technical Leadership, Time Management, Vendor/Supplier Relations, Wireframes, Writing Skills
LOCATION
Toronto, ON
POSTED
Today
Our Client, a Banking company, is looking for a Design Operations Engagement Manager for their Toronto, ON/ Hybrid location.
 
Responsibilities:
  • Leads the development of broad solutions and approaches for design strategy and delivery, and acts as a trusted experience advisor to our partners and internal stakeholders
  • Work with HCD leadership (strategists, design leads, executives) to develop, plan and price experience strategy and design deliverables; articulate measurable business results around deliverables (including key inputs, dependencies and milestones)
  • Clearly articulate and extol core design principles and disciplines to our partners – e.g. discovery, North Star Vision and blueprints; high level designs, wireframes, visual designs, design research, accessibility, content design, etc. 
  • Partner with Technology and Business to align and integrate experience design and development activities into overall integrated project plan
  • Collaborate with Product, Planning, Business and Delivery partners to strategically manage overall project/feature pipeline, highlighting and mitigating experience risks, issues and opportunities
  • Report to Design Operations Senior Management on experience portfolio status, experience risks, issues, financials and escalations
  • Consistently manage business expectations, ensuring delivery of the highest quality service, and solicit and act on business and project partner feedback
  • Expand and maintain relationships and growth opportunities with key partners
  • Effectively and efficiently plan and prioritize all experience deliverables and resources with input from design leadership and practitioners
  • Ability to manage project scope, and financials while managing partner expectations
  • Ability to interact professionally and effectively with partners at all levels representing different elements of the delivery lifecycle - Project managers, BAs, Business Owners, Product Owners, Portfolio Directors, Platform Owners, Journey Owners, Technology, etc.
  • Relationship management of our Vendor resources, focused on all elements of the vendor relationship and process: candidate selection, delivery quality, forecasting, invoicing, etc. with the goal of ensuring our Design leads are supported with the best talent for the work at hand
  • Demonstrates an excellent understanding of product design, technology project delivery and digital development 
  • Excellent organizational, written, and communication skills with impeccable responsiveness and follow-through on details
  • Strong relationship building skills with the ability to influence others by negotiating and building cohesiveness across diverse individual skills and styles
  • Be the focal point for any escalations from partners or technology to mediate disputes to ensure Design strategy and Design principles are adhered to and supported
  • Demonstrates a strong understanding of client as an organization, the organizational structure, leadership priorities, etc.
 
Requirements:
  • 4 plus years of experience managing technology projects involving experience design teams, preferably in a management consulting, financial institution, or design agency environment
  • Experience in financial forecasting, creating and communicating financial information, budget management, etc.
  • Experience in resource forecasting, creating and communicating resourcing plans, and general resource management
  • Experience with and interest in project management tools, project management methodologies and best practices (PMP or Scrum Master certification considered an asset)
  • Strong communication, presentation and networking skills
  • Creative thinking and analytical capabilities to build solutions
  • Ability to work on multiple initiatives simultaneously with strong time management and prioritization skills
  • Strong "can do" service attitude towards business stakeholders
  • Advanced facilitation, influence management and consensus building skills with the ability to create consensus by negotiating and building cohesiveness across diverse individual skills and styles
  • Comfort navigating ambiguity and managing complexity, under pressure and frequently shifting timelines and priorities
  • Keen interest in design methodologies and a desire to work with and learn from design practice leaders
  • Deep experience with project/resource management tools like Clarity and Confluence, and business management tools like Microsoft Excel and PowerPoint
 
Why Should You Apply?  

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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