Bachelor s Degree required and PMP/Prosci/Lean Six Sigma certification preferred.
Position Summary
The MLR Optimization & Enablement contractor will provide day-to-day support to the MLR Transformation program, partnering closely with the AD, MLR Transformation Excellence to advance optimization, change management, operationalization, and broader MLR Transformation initiatives.
This role focuses on the hands-on, day-to-day execution work that keeps the MLR Transformation program moving supporting workstream activities, maintaining documentation and trackers, coordinating logistics, and helping embed new processes across brands and markets.
Working under the direction of the AD, MLR Transformation Excellence, this individual will help translate program priorities into completed tasks and deliverables, ensuring the transformation team has the day-to-day support needed to execute efficiently across multiple workstreams.
Reporting Relationship:
This role reports to the AD, MLR Transformation Excellence.
Key Responsibilities: Program Optimization Support
Provide day-to-day support to the MLR Transformation program in advancing MLR optimization initiatives
Assist in identifying process inefficiencies and execution gaps across MLR workstreams
Support the development of optimization recommendations, working sessions, and follow-up actions
Help maintain documentation of current-state and future-state process improvements
Operationalizing MLR Transformation Initiatives
Support the operationalization of new MLR processes, tools, and workflows into daily operations
Help embed tiered/risk-based review models, workflow enhancements, and AI-enabled pre-MLR quality checks into standard practice
Partner with brand and functional teams to troubleshoot day-to-day adoption issues
Assist in updating standard operating procedures and job aids as processes evolve
Change Management Support
Support execution of change management activities tied to MLR Transformation initiatives
Help develop and distribute communications, training materials, and enablement content
Assist in tracking stakeholder readiness and adoption across brands and functions
Coordinate logistics for change management activities, including scheduling and materials preparation
Program Coordination & Administrative Support
Maintain day-to-day tracking of tasks, milestones, risks, and dependencies across workstreams
Schedule and help facilitate working sessions and stakeholder meetings, capturing notes, actions, and follow-ups
Support preparation of program updates, status reports, and materials for transformation governance
Assist in monitoring and compiling key performance indicators (e.g., cycle time, throughput, rework rates)
Cross-Functional Support
Provide coordination support across stakeholders, including Marketing, Medical, Legal, Regulatory, IT, and agency partners
Help ensure timely follow-through on action items and open issues across workstreams
Support resolution of day-to-day, cross-functional questions and roadblocks, escalating as needed
QUALIFICATIONS: - Required Qualifications:
Bachelor's degree in Marketing, Business, Life Sciences, or related field.
PMP/Prosci/Lean Six Sigma preferred.
5+ years of experience in pharmaceutical/biotech operations, MLR, content operations, or program/project support
Working knowledge of MLR review processes and regulated content environments
Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously
Excellent written and verbal communication skills
Ability to work independently while supporting a fast-paced transformation program
Preferred Qualifications:
Experience supporting enterprise transformation, change management, or process optimization initiatives
Familiarity with Veeva Vault PromoMats and content lifecycle workflows
Exposure to AI-enabled workflows or automation in regulated environments
Experience with project tracking tools (e.g., Smartsheet, Jira) and developing status reports
Prior experience in a contract or consulting capacity supporting large-scale programs
Travel:
Travel may be required on a limited basis to support program planning sessions, stakeholder meetings, and key transformation milestones.
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
Numbers & Facts
Location
Lawrence Township, NJ
Skills
Administrative Skillsunmatched
Artificial Intelligence (AI)unmatched
Atlassian JIRAunmatched
Automationunmatched
Biologyunmatched
Biotech and Pharmaceuticalunmatched
Change Managementunmatched
Communication Skillsunmatched
Consultingunmatched
Cross-Functionalunmatched
Documentationunmatched
Follow Throughunmatched
Identify Issuesunmatched
Lean Six Sigmaunmatched
Legalunmatched
Logisticsunmatched
Logistics Managementunmatched
Marketingunmatched
Meeting Minutesunmatched
Model Reviewunmatched
Multitaskingunmatched
Operationsunmatched
Organizational Skillsunmatched
Performance Metricsunmatched
Presentation/Verbal Skillsunmatched
Process Developmentunmatched
Process Improvementunmatched
Program Planningunmatched
Project Management Professional (PMP)unmatched
Project Trackingunmatched
Project/Program Coordinationunmatched
Project/Program Managementunmatched
Regulationsunmatched
Reporting Skillsunmatched
Riskunmatched
Six Sigma Certificationunmatched
Standard Operating Procedures (SOP)unmatched
Status Reportsunmatched
Time Managementunmatched
Willing to Travelunmatched
Writing Skillsunmatched
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