Design Specialist-Cambridge Massachusetts Ave

Knoll

Cambridge, MA

JOB DETAILS
SKILLS
AutoCAD, Business Development, Consultative Sales, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer/Client Research, Develop and Maintain Customers, Exceeded Sales Goal, Interior Design, Lift/Move 20 Pounds, Microsoft Office, Military, Performance Metrics, Problem Solving Skills, Product Design, Product Documentation, Retail Sales, Revenue Growth, Revenue Planning, Sales, Sales Strategy, SketchUp, Visual Merchandising, Website Conversion
LOCATION
Cambridge, MA
POSTED
Today

Benefits Competitive hourly base with uncapped commission on shipped itemsPerformance-based bonus planMedical, dental, and vision insurancePaid vacation, holidays, and parental leaveCommuter benefit up to $150/month401(k) with 4% company matchGenerous employee discountsOngoing professional development opportunitiesStore Hours: Open daily, Sunday through Saturday (weekend and holiday availability required)About the Role As a Design Specialist, you'll blend your design sensibility with consultative selling skills to deliver exceptional client experiences. You'll represent legendary designers like Charles and Ray Eames and brands such as Herman Miller and Knoll, while building lasting relationships with clients and the local design community. You'll report directly to the General Manager and play a key role in driving the store's success.What You'll Do Drive sales by delivering personalized design consultations and solutions that meet client needsBuild and maintain relationships with clients, trade professionals, and the local design communityMeet and exceed sales performance goals, consistently achieving key performance indicators (KPIs) including revenue targets, conversion rates, and client retention metricsLeverage your design expertise to guide clients through product selection, space planning, and stylingManage the full client lifecycle using CRM tools and outreach strategies to exceed sales goalsMaintain visual merchandising standards and contribute to the overall aesthetic of the storeStay current on product knowledge, design trends, and industry developments through training and self-studyConduct in‑home consultations and attend off‑site meetings with trade clients as neededWhat We're Looking for A design‑savvy sales professional with a passion for modern interiorsExperienced in retail sales, design consulting, or customer success (preferred)Background in interior design, architecture, or related field (preferred)Skilled in client needs assessment, problem‑solving, and relationship buildingProficient with Microsoft Office and design tools (e.g., SketchUp, AutoCAD, or similar)Able to lift 20+ lbs and work in a fast‑paced, team‑oriented environmentWho We Hire? Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities. This organization participates in E‑Verify Employment Eligibility Verification.#J-18808-Ljbffr

About the Company

K

Knoll