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Desk Side Support Engineer

Artech LLC

New York, NY

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JOB DETAILS
SALARY
$35–$45 Per Hour
SKILLS
Atlassian JIRA, Customer Satisfaction, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Desktop PC, Documentation, Enterprise Applications, Help Desk, Identify Issues, Incident Response, Inventory Management, Laptop PC, Local Area Network (LAN), Maintenance Services, Microsoft Outlook, Microsoft Windows Operating System, Microsoft Windows System Administration, Network Connectivity, On Site Support, Peripheral Hardware, Printers, Scripting (Scripting Languages), Service Level Agreement (SLA), ServiceNow, Software Administration, Software Installation, Software Patches, Software Upgrades, System Center Configuration Manager (SCCM), Team Player, Technical Support, VPN (Virtual Private Network), Wide Area Network (WAN), Windows PowerShell
LOCATION
New York, NY
POSTED
5 days ago

Job ID    : 96093-1
Job Title : Desk Side Support Engineer
Location  :  New York-Need to work from office 3 Days a week
Duration  : 6 months + possible extension
Rate Range: $35 - $45/hour on W2/ C2C (All inclusive)

Introduction

We are seeking a skilled Desk Side Support Engineer to provide both onsite and remote technical support to end users. The role involves resolving incidents, handling service requests, managing hardware lifecycles, and ensuring high levels of customer satisfaction.

Required Skills & Qualifications

  • Experience with Windows 10/11 Administration
  • Proficiency in Client 365 / Office 365
  • Support for Outlook, Teams, and OneDrive
  • Strong desktop and laptop troubleshooting skills
  • Prior work experience at client or in client's industry
  • Applicants must be able to work directly for Artech on W2

Preferred Skills & Qualifications

  • Experience with SCCM / Intune
  • Basic networking knowledge (DNS, DHCP, VPN, LAN/WAN)
  • Familiarity with PowerShell scripting
  • Experience with ticketing tools such as ServiceNow or Jira

Day-to-Day Responsibilities

  • Provide Level-1/Level-2 desktop support for users
  • Install, configure, and maintain desktops, laptops, printers, and peripherals
  • Troubleshoot Windows OS, enterprise applications, and network connectivity issues
  • Respond to incidents and service requests within defined SLA timelines
  • Perform hardware diagnostics and coordinate part replacements
  • Support software installations, upgrades, and patch management
  • Assist with PC imaging, deployment, and user migrations
  • Maintain asset inventory and documentation

Company Benefits & Culture

  • Comprehensive health insurance plans
  • Opportunities for professional development and growth
  • Supportive and collaborative work environment

For immediate consideration please click APPLY to begin the screening process with Alex.

About the Company

A

Artech LLC

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