Deskside/Desktop Support

• Provides second-line investigation and diagnosis for Sales Users • Performs staging of PCs • Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
• Conducts hardware and software maintenance and support • Troubleshoots and resolves PC incidents and/or VIP requests • Assists Server Team & Network team whenever Hand n Feet touch support is required onsite for servers in local server rooms or NW devices at site.
• Creates/maintain documentation
• Centralized hardware and Spare part stocking and inventory management • Surplus equipment management • Asset disposal services • Hardware vendor coordination for Break fix • Imaging & provisioning of devices. Setup and build workstations • Update AMDB including hardware and software • PC and other devices - logistics management • Coordinate activities with third parties to resolve the IT issues or complete service requests • Onsite admin tasks e.g. backup, OS migration.
• Activities such as moving and setting up cables, hardware etc • Participate in the onsite implementation of simple and complex client change requests.
• Follow standard operating procedures as documented in the knowledge management system.
• Providing trainings / demo's when needed to end users • Help 3rd parties with troubleshooting within SLA by providing hands and feet support (power checks, visual checks, basic troubleshooting ...) • Maintain access lists and manage logbooks • Maintain inventories, room layout and assets list for server & NW hardware • Manage decommissions, disposals and transfers of hardware and server room

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