Sign upLog in

Deskside IT Support

Golden Star Technology

Irvine, CA

Apply
JOB DETAILS
SKILLS
Asset Management, Audiovisual, Communication Skills, Computer Maintenance, Computer Services, Computer Systems, Computer Workstations, Customer Support/Service, Desktop Administration, Establish Priorities, Government, Hardware Administration, Hardware Repair, Help Desk, Identify Issues, Inventory Management, Laptop PC, Local Area Network (LAN), Maintenance Services, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Office, Microsoft Product Family, Microsoft Windows NT Group Policy, Microsoft Windows Operating System, Mobile Devices, Network Support, PC Software, Peripheral Hardware, Problem Solving Skills, Requirements Management, Service Level Agreement (SLA), Shipping/Receiving, Software Administration, Systems Administration/Management, Technical Leadership, Technical Support, Telephony, Time Management, United States Citizen, Value-Added Tax (VAT), Willing to Travel, Work From Home
LOCATION
Irvine, CA
POSTED
8 days ago

On‑Site Deskside Support Technician (3‑Month Contract)

On-Site Location: Irvine, CA

Position Overview

We are seeking an experienced On‑Site Deskside Support Technician for a 3‑month, short‑term contract to provide hands‑on technical support at a customer location. This role is 100% on‑site and will deliver direct deskside support to end users, assisting with hardware, software, and basic network and telephony issues, as well as device deployments.

 

Key Responsibilities

  • Provide IT deskside support for hardware, software, and related computer systems; support may also be delivered via email, chat, or phone as needed
  • Perform Install, Move, Add, and Change for both in‑house and remote users
  • Respond promptly to service requests and incidents, ensuring timely resolution
  • Configure, install, maintain, troubleshoot, and support workstations, laptops, mobile devices, and peripherals
  • Provide technical assistance during installation/conversion as requested for in-house and remote users
  • Upgrade or install new equipment and be ready to operate according to schedule
  • Create and maintain accurate IT service tickets for computer systems repairs, upgrades, new installations, and solutions provided
  • Prioritize IT Service requests and escalate issues appropriately
  • Work directly with hardware and software vendors to resolve complex issues with the user's computer system
  • Maintain and manage IT asset inventory, including receiving, tracking, relocation, and disposal of equipment
  • Terminate, decommission, or relocate IT assets as required
  • Provide Tier 1 support for Network/LAN and telephony issues
  • Deliver Tier 2 and Tier 3 deskside support as needed, ensuring all work meets defined SLA requirements
  • Support IT projects and business initiatives under the direction of IT management)

Qualifications & Requirements

  • Strong ability to troubleshoot PC hardware, software, and basic network issues
  • Proficiency with Microsoft technologies, including:
    • Windows OS
    • Active Directory (AD)
    • Group Policy Objects (GPO)
    • Microsoft Office Suite
  • Experience supporting enterprise environments with 500+ users
  • 3+ years of deskside or end‑user support experience preferred
  • Strong communication and customer service skills, with the ability to explain technical issues clearly
  • U.S. Citizen or Permanent Resident required
  • On‑site support required; remote work is not available for this role
  • Ability to travel between customer sites is required. Reliable transportation is necessary to meet business needs.

About GST

Golden Star Technology Inc. (GST), headquartered in Cerritos, CA, is a leading provider of IT and AV solutions and services for small and mid-sized businesses, enterprises, government agencies, and educational institutions. Since 1985, GST has built a strong reputation through a broad portfolio of products, custom configurations, and exceptional customer service across industry-leading technology solutions.

For more information, please visit www.gstinc.com.

 



Job Posted by ApplicantPro

About the Company

G

Golden Star Technology

Resume Resources

Free Resume TemplatesFree Resume Builder