Deskside Support Engineer Location - Des Moines, Iowa - Onsite No. of Positions - 8
The Deskside Support Engineer provides handson technical support for enduser devices including laptops, desktops, printers, scanners, and peripheral equipment. This role ensures timely resolution of hardware and software issues, maintains accurate inventory records, and supports the deployment of applications and equipment across the organization. The engineer serves as the primary onsite technical resource for employees and collaborates with IT teams to maintain a stable and secure computing environment.
Key Responsibilities
EndUser Device Support : Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals.
Printer & Scanner Support : Install, configure, and maintain printers, scanners, and multifunction devices, including coordination with vendors when needed.
Software Installation : Install, update, and configure approved software applications following organizational standards and security policies.
Hardware Deployment : Prepare, image, and deploy new devices; perform hardware upgrades and replacements.
Inventory Management : Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment.
Ticket Management : Respond to and resolve service requests within defined SLAs using the organization’s ITSM platform.
User Support & Training : Provide guidance to employees on device usage, basic troubleshooting, and security best practices.
Collaboration : Work closely with network, security, and systems teams to escalate issues and support broader IT initiatives.
Compliance & Security : Ensure all devices meet security, patching, and compliance requirements.
Required Qualifications
Experience supporting laptops, desktops, printers, scanners, and related hardware.
Strong knowledge of Windows OS, basic networking, and common enterprise applications.
Familiarity with imaging tools, device management platforms, and ITSM ticketing systems.
Ability to diagnose hardware and software issues efficiently.
Strong communication and customer service skills.
Numbers & Facts
Location
Des Moines, IA
Job Type
Full-time
Skills
Asset Managementunmatched
Best Practicesunmatched
Communication Skillsunmatched
Computer Systemsunmatched
Customer Support/Serviceunmatched
Desktop PCunmatched
Document Scannersunmatched
Enterprise Applicationsunmatched
Hardware Upgradesunmatched
Help Deskunmatched
IT Service Management (ITSM)unmatched
Identify Issuesunmatched
Inventory Managementunmatched
Inventory Reportsunmatched
Laptop PCunmatched
Maintenance Servicesunmatched
Microsoft Windows Operating Systemunmatched
Network Securityunmatched
People Managementunmatched
Peripheral Hardwareunmatched
Printersunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
Regulatory Complianceunmatched
Scanners Hardwareunmatched
Security Complianceunmatched
Security Patchesunmatched
Service Level Agreement (SLA)unmatched
Software Administrationunmatched
Software Configuration Managementunmatched
Software Installationunmatched
Technical Supportunmatched
Time Managementunmatched
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