Deskside Support Engineer

Cognizant

Phoenix, AZ

JOB DETAILS
LOCATION
Phoenix, AZ
POSTED
30+ days ago
Deskside Support Engineer


Location : Phoenix , AZ ( Onsite )


Job Summary


We are seeking an experienced Desktop support specialist to join our team. The ideal candidate will have expertise in IT Service Management Incident Management and End User Tools such as Nexthink. Proficiency in Laptop Support Service Now Windows Networking and Remote Desktop Support is essential. This hybrid role focuses on Field Service and Operations Management.


Responsibilities


+ Oversee IT service management processes to ensure efficient and effective service delivery.

+ Manage incidents and service requests to minimize downtime and enhance user satisfaction.

+ Provide expert support for end user tools including Nexthink to optimize user experience.

+ Support laptops ensuring seamless operation and user satisfaction.

+ Utilize Service Now for incident tracking and resolution improving response times.

+ Implement and maintain Windows systems ensuring stability and security.

+ Manage networking infrastructure to ensure reliable connectivity and performance.

+ Deliver remote desktop support resolving issues promptly and efficiently.

+ Collaborate with field service teams to enhance operations management and service delivery.

+ Analyze system performance and recommend improvements to optimize operations.

+ Develop and maintain documentation for IT processes and procedures.

+ Ensure compliance with company policies and industry standards in all IT operations.

+ Provide training and guidance to users on IT tools and best practices.


Qualifications


+ Possess strong expertise in IT Service Management and Incident Management.

+ Demonstrate proficiency in using end user tools like Nexthink for enhanced user support.

+ Have extensive experience in Macintosh OS X Laptop Support and Service Now.

+ Exhibit strong skills in Windows systems management and networking.

+ Show capability in delivering effective remote desktop support.

+ Experience in Field Service and Operations Management is essential.


Certifications Required


ITIL V4 Foundation Certification is a plus.


*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

About the Company

C

Cognizant

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 230 on the Fortune 500 and is consistently listed among the most admired companies in the world.

We're driven by a passion to help our clients build stronger, more agile and more innovative businesses.

Cognizant enables global enterprises to address a dual mandate: to make their current operations as efficient and cost-effective as possible and to invest in innovation to unleash new potential across their organizations.

What makes Cognizant unique is our ability to help clients meet both challenges. We help them enhance productivity by ensuring that vital business functions work faster, cheaper and better. And, our ability to conceptualize, architect and implement new and expanded capabilities allows clients to transform legacy models to take their business to the next level.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1994
WEBSITE
https://www.cognizant.com