Deskside Support Technician

Yantran LLC

Boise, ID

Apply

JOB DETAILS

SKILLS

Asset Management, Communication Skills, CompTIA A+, CompTIA Network+, Computer Firmware, Customer Relations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Desktop PC, Executive Assistant Skills , Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Laptop PC, Logistics, Microsoft Product Family, Mobile Devices, Network Administration/Management, On Site Support, Peripheral Hardware, Printers, Problem Solving Skills, System Center Configuration Manager (SCCM), TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Wireless Communications

LOCATION

Boise, ID

POSTED

23 days ago

Position Title: Deskside Support Technician
Location: Boise, ID
Job Description
We are seeking a reliable and technically skilled Deskside Support Technician to provide onsite IT support in Boise, Idaho USA. This role focuses on supporting end user devices, Zebra printers, VIP escalations, network troubleshooting, and PC logistics. The ideal candidate will be hands-on, customer focused, and capable of resolving technical issues efficiently.
Key Responsibilities:
Provide deskside support for desktops, laptops, mobile devices, and peripherals.
Install, configure, and troubleshoot Zebra printers, including firmware updates and connectivity issues.
Respond promptly to VIP support requests, ensuring high quality service and minimal downtime.
Diagnose and resolve network issues (wired and wireless), including port activations and basic switch troubleshooting.
Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements.
Maintain accurate documentation of incidents, service requests, and asset movements.
Collaborate with remote IT teams and escalate issues when necessary.
Follow IT policies, procedures, and security standards .
Strong knowledge of Windows OS, Microsoft Office, and enterprise applications.
Experience with Zebra printers and related tools (e.g., ZPL, ZebraDesigner).
Basic understanding of networking (TCP/IP, DNS, DHCP).
Experience supporting VIP or executive users.
Familiarity with imaging tools (e.g., SCCM, MDT) and asset management systems.
Excellent communication and customer service skills.
Ability to lift and move IT equipment as needed.
Preferred Certifications:
CompTIA A+ / Network+
ITIL Foundation
Microsoft Certified: Modern Desktop Administrator Associate

About the Company

Yantran LLC

Resume Resources

Free Resume Templates Free Resume Builder