Deskside Support Technician (Level 2) – Automotive Manufacturing

Focus

Vance, AL

JOB DETAILS
JOB TYPE
Contractor
LOCATION
Vance, AL
POSTED
20 days ago

Location: Vance, AL
Schedule: On-site


About the Role

We are seeking a Deskside Support Technician (Level 2) to provide hands-on IT support within a large automotive manufacturing environment. This is not a typical office support role-you'll be directly supporting systems and users that keep production running on the plant floor.

If you enjoy troubleshooting in fast-paced environments and want exposure to enterprise-level infrastructure, this is a great opportunity to grow your IT career.


Key Responsibilities

  • Provide deskside support for desktops, laptops, mobile devices, and peripherals
  • Troubleshoot hardware, software, and network connectivity issues
  • Support production-critical systems including shop-floor workstations, RF scanners, and printers
  • Deploy and image Windows 10/11 devices using tools such as SCCM, MDT, or Autopilot
  • Support Microsoft 365, Active Directory, Azure AD (Entra ID), and Group Policy
  • Configure and troubleshoot network printers and TCP/IP connectivity
  • Provide support for AV and video conferencing systems
  • Respond to high-priority incidents impacting production operations
  • Document all work in ticketing systems (ServiceNow or similar) and meet SLA requirements
  • Assist with asset management including provisioning, deployment, and decommissioning

Work Environment

  • Combination of office and manufacturing/plant floor support
  • Exposure to industrial environments (noise, machinery, varying temperatures)
  • Required use of PPE (steel-toe boots, safety glasses, etc.)
  • Walking and standing for extended periods across a large facility

Required Qualifications

  • 3+ years of deskside or desktop support experience in an enterprise environment
  • Strong knowledge of Windows 10/11 troubleshooting and deployment
  • Experience with Active Directory (user management, group policy, etc.)
  • Familiarity with imaging tools (SCCM, MDT, Intune, or similar)
  • Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
  • Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Strong communication and customer service skills
  • Ability to lift up to 50 lbs and work in a physically active environment

Preferred Qualifications

  • CompTIA A+, Network+, or Microsoft certifications
  • ITIL knowledge or certification
  • Experience with Intune/Endpoint Manager and Autopilot
  • Previous experience in manufacturing or industrial IT environments
  • Familiarity with barcode scanners, label printers, or rugged devices

About the Company

F

Focus

Focus LLC is a Digital Media Advertising and Marketing Business. We provide distinctive web and marketing solutions for businesses across the US and Canada. We value integrity and have a supportive work culture. Our team is comprised of experts from different areas of internet marketing. We were all at other companies with the belief we could provide something better. We craved more effective marketing, better looking websites, more advanced developers, but mostly, like-minded individuals that shared the same vision. Our vision is to use technology to constantly improve the reach of every single marketing campaign we launch. Our goal is to work with you until we help you retire. 

Established in 2016, Focus LLC is proud of our many accomplishments:

  • Oregonian ''top 75'' Portland Metro workplace
  • Twice named to the Portland Business Journal ''top 50'' creative ad agencies
  • Best Advertising Sales Job In Vancouver
  • 2018 marked our 1st entry as a Portland Business Journal ''top 100'' companies in Oregon  (We relocated to Vancouver, WA in October 2018.)

We believe we are making a difference by helping other businesses earn more revenue and obtain customers through Media advertising. We value integrity and have a supportive and fun work culture. Focus LLC will train you and provide the tools to be successful in our work environment. -if you've worked in a less than ideal Advertising Sales culture, your dream job awaits!

COMPANY SIZE
20 to 49 employees
INDUSTRY
Internet Services
FOUNDED
2016
WEBSITE
http://searchedfound.com/