Deskside Support Technician

Job Summary

• Location: Selkirk, NY

• Duration: 6 months

• Experience Required: 4–6 years

• Role: Desktop Management / Infrastructure Services (IS)

• Primary Focus: Windows 11, Deskside Support, Basic Networking & Server Administration, Intune Administration L1

Must-Have Technical/Functional Skills

• Knowledge of computer hardware

• Knowledge of SCCM/Intune

• Working technical knowledge of:

  • Current protocols

  • Operating systems

  • Industry standards

• Ability to operate:

  • Tools

  • Components

  • Peripheral accessories

• Ability to read and understand:

  • Technical manuals

  • Procedural documentation

  • OEM guides

• Experience with PC Imaging

Roles & Responsibilities

• Manage PC lease schedules end-to-end

• Coordinate warranty and non-warranty hardware repairs with hardware manufacturers

• Perform operating system maintenance, patching, and upgrades

• Address PC vulnerability mitigation issues through:

  • Remote support

  • Deskside visits

• Perform end-user ticket triage and resolution

• Provide Hands and Feet Telepresence Support

• Provide PC configuration support

• Assist with configuration and testing of:

  • New hardware

  • New software implementations

• Install and configure:

  • Operating systems

  • Updates

  • Applications

  • Images

  • Other software based on customer requirements

• Configure and install components in customer PCs

• Track computer equipment using:

  • Asset tags

  • Serial numbers

  • Location information

• Manage shipping and receiving of materials and equipment

• Provide support for executives

• Assist Lab Technicians with:

  • Lab software/hardware vendors

  • Security teams

  • Software installations

  • Reinstallations

  • Vulnerability mitigation

  • Patching

  • Upgrades

• Install, replace, or remove equipment, including:

  • Routers

  • Servers

  • Switches

  • Disk drives

  • Memory

  • Printers

  • Other IT equipment

• Troubleshoot equipment using:

  • Local KVM (Keyboard, Video, Mouse)

  • PC-based troubleshooting

  • Remote-control tools

• Enter commands according to detailed instructions and relay system responses

• Provide remote-control support when required

• Be available for off-hours/weekend support during critical incidents

• Travel to another site approximately 50 miles away for critical issue resolution when required

• Drive to another customer location approximately 45 miles away when support is required

• Ability and willingness to climb ladders up to 6 feet

Role Description

• Windows 11

• Deskside Support

• Basic Networking

• Basic Server Administration

• Intune Administration – L1

Essential Skills

• Windows 11

• Deskside Support

• Basic Networking

• Basic Server Administration

• Intune Administration – L1

Desirable Skills

• Desktop Management

• Infrastructure Services (IS)

• SCCM

• Microsoft Intune

• PC Imaging

• Hardware Troubleshooting

• Vulnerability Management

• Patch Management

• Asset Management

• Executive Support

• Remote/Telepresence Support