Job Description
Job Description
Job Description
Required Skills & Experience
• 3+ years of Deskside Support experience
• Enterprise Windows support experience
• Laptop deployment and migration experience
• Strong end-user support and communication skills
• Hardware troubleshooting and break/fix support
• Experience with Microsoft 365
• Familiarity with Active Directory
• Experience working within a ticketing system (ServiceNow preferred)
Nice to Have Skills & Experience
• Large-scale migration or refresh project experience
• Intune and Autopilot exposure
• Asset management experience
• Enterprise environment experience supporting 500+ users
• Technical certifications (CompTIA A+, Microsoft certifications, etc.)
Job Description
Insight Global is seeking 2 Deskside Support Technicians to assist with a large-scale laptop migration project. These resources will work directly with end users to deploy new devices, complete workstation refreshes, troubleshoot technical issues, and provide exceptional customer support throughout the migration lifecycle. This is an excellent opportunity for candidates who enjoy hands-on support work in a fast-paced enterprise environment. Support laptop refresh and migration activities. Deploy, configure, and validate new laptops. Troubleshoot hardware and software issues. Provide deskside support during migration waves. Schedule and communicate with end users. Support printers, docks, monitors, and mobile peripherals. Escalate issues to Infrastructure teams when necessary. Track assets and document activities in ServiceNow.
Numbers & Facts
| Location | Springfield, MO |
| Industry | Healthcare Services |
| Company Size | 2,500 to 4,999 employees |
| Year Founded | 2001 |
| Website | http://www.insightglobal.net |
Benefits
Paid Sick Days, Parking, Performance Bonus, Professional Development, 401K, Subsidized Commuting, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Transportation Allowance, Vehicle Allowance, Work From Home, Merchandise Discounts
About Company
We are a staffing agency helping individuals find jobs and employers fill open positions.
Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.
Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.
Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.
Skills
- Asset Managementunmatched
- Communication Skillsunmatched
- CompTIA A+unmatched
- Computer Workstationsunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Laptop PCunmatched
- Microsoft Active Directoryunmatched
- Microsoft Certificationsunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Operating Systemunmatched
- Peripheral Hardwareunmatched
- Printersunmatched
- ServiceNowunmatched
- Technical Supportunmatched
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