Job Description
Job Title: Deskside Support Technician
Location: Waco, TX 76712
Mode : Contract (6+ Months) - ONSITE form Day 1
Rate - $30/hr.
USC/GC only
Job Summary:
The Deskside Support Technician will provide comprehensive technical support for the client s campus based personnel.
With minimal and/or remote supervision, responsible for receiving user tickets through electronic systems, properly documenting all actions taken and communicating effectively with the user community throughout life cycle of a ticket. Resolves intermediate to complex computer software and hardware problems by applying trouble-shooting and problem solving skills. Installs and configures company standard applications. Supports key service-level goals including response time and end-user satisfaction.
Principal Responsibilities:
" " Provide comprehensive technical support services to the Client s onsite personnel, customers and service providers.
" " Perform IMAC related tasks as assigned (e.g., hardware break/fix and hardware or software upgrades) including data migration
" " Replicate and resolve customer incidents in the software & hardware environment.
" " Maintain incident management system with up to date information on ticket progress
" " Self-monitoring of tickets to insure proper escalation and resolution of incidents consistent with the agreed SLA s.
" " Follow established Asset Management processes
" " Provide setup and support services for conference rooms.
" " Provisioning and deployment of internal VoIP telephones
" " Communication with several IT Infrastructure support groups to appropriately escalate incidents and follow up on incidents to drive resolution for the customer. Documenting customer interactions within the tickets to be inclusive of accuracy, thoroughness and timeliness.
" " Effectively communicate with Deskside Management Team in regards to asset management, break/fix or Service Desk related processes (build a proactive environment)
" " Contribute current technical information and best practices concerning proprietary applications using the various knowledge distribution channels.
" " Carries out responsibilities in accordance with the organization s policies, procedures, and state, federal and local laws
" " Ensures compliance with all company policies and procedures, including safety rules and regulations
" " Liaise as necessary interdepartmentally to seek resolutions to all reported issues
" " Assess reported issues and as necessary work directly with Client s service providers for escalation and timely issue resolution.
" " Perform customer support related tasks and special projects as assigned by management.
" " Liaise as necessary interdepartmentally to seek resolutions to all issues reported.
" " Must be able to lift desktops, laptops, monitors, printers and other IT related equipment
Skills
" " Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
" " Excellent communication and customer service skills. Dedication to customer service.
" " Excellent teamwork skills
" " Excellent desktop support technical skills
" " Experience in supporting and troubleshooting Microsoft Office 365, Windows Operating Systems, VPN client software (Citrix), Remote Desktop tools (Bomgar)
" " Ability to perform root cause analysis and determine appropriate course of action based on result
Numbers & Facts
| Location | Waco, TX |
| Industry | Computer Software |
| Company Size | 20 to 49 employees |
| Year Founded | 2014 |
| Website | http://www.tekfortune.com/ |
About Company
Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Skills
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