Job Description
Our client, a IT Services and Consulting company, is looking for a Deskside Support Technician for their West Point, PA location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues.
- They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
- Accountable for Asset management of end user devices
- Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
- Perform onsite installations or replacements of various hardware components and software repair
- Perform diagnostic testing and utilization of remote-control tools to assist users when troubleshooting to determine a solution
- Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job
Requirements:
- Strong technical knowledge of desktop operating systems and software applications
- Experience providing deskside support to end-users in a corporate environment
- Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices
- Familiarity with remote access tools and techniques
- Ability to manage multiple priorities and work effectively under pressure
- Level 2 onsite support for complex customer issues and requests
- 6.00 Years of Experience
- Category Name Required Importance Experience
- Custom Skills Windows Yes 1
- NA Desktop Management Yes 1
- Technical Skills Microsoft Active Directory Yes 1
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | West Point, PA |
| Industry | Management Consulting Services |
| Salary | $22–$25 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.