Deskside Support Technician

Our client, a IT Services and Consulting company, is looking for a Deskside Support Technician for their West Point, PA location.

Responsibilities:

• The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues.
• They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
• Accountable for Asset management of end user devices
• Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
• Perform onsite installations or replacements of various hardware components and software repair
• Perform diagnostic testing and utilization of remote-control tools to assist users when troubleshooting to determine a solution
• Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job

Requirements:

• Strong technical knowledge of desktop operating systems and software applications
• Experience providing deskside support to end-users in a corporate environment
• Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices
• Familiarity with remote access tools and techniques
• Ability to manage multiple priorities and work effectively under pressure
• Level 2 onsite support for complex customer issues and requests
• 6.00 Years of Experience

Skills:

• Category Name Required Importance Experience
• Custom Skills Windows Yes 1
• NA Desktop Management Yes 1
• Technical Skills Microsoft Active Directory Yes 1

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities