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Deskside Tech

NPO USA

Oak Brook, Illinois

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JOB DETAILS
SKILLS
Cloud Computing, Communication Skills, Computer Maintenance, Customer Relations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Analysis, Desktop PC, Hardware Upgrades, Help Desk, Identify Issues, Information Technology & Information Systems, Internet Security, Laptop PC, Lift/Move 25 Pounds, Lift/Move 50 Pounds, Maintenance Services, Management of Information Systems/Technology (MIS), Network Administration/Management, Network Operations Center, Organizational Skills, Peripheral Hardware, Presentation/Verbal Skills, Printers, Software Upgrades, Technical Presentation, Technical Support, Time Management, Wireless Communications, Writing Skills
LOCATION
Oak Brook, Illinois
POSTED
1 day ago
Who we are:
NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive suite of solutions designed to empower businesses across the globe. Our expertise spans across several critical domains:
  •  Cloud Solutions.
  •  Datacenter Excellence.
  •  IT Management.
  •  Cybersecurity.
  •  Data Governance and Analytics.

What you will do:
  • The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location.
  • You will be a member of a team that interfaces with a support center and a customer IT support team to achieve deliverables supporting the end users. We are looking for an energetic, enthusiastic, highly motivated, and organized individual.
  • A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment. Providing installation and upgrading services of hardware and software.
  • Diagnosing end-user system failures and implementing repair solutions. Diagnosing printer and other peripheral device failures and implementing repair solutions.
  • Troubleshooting network devices to ensure connectivity from the PC to the network.

What do you need to succeed:
  • Two to three years of deskside support experience, including the ability to fix printers, desktops, and laptops. Excellent troubleshooting capability: Experience in using the following PROTOCOLS: DHCP and DNS. Familiar with IPCONFIG and all its switches. Bitlocker and the Bitlocker Command Console.
  • Experience in using troubleshooting tools such as IPCONFIG and all its switches.
  • Wired and wireless network experience. Excellent history of responding to service requests and trouble incidents. Ability to communicate technical information to non-technical audiences.
  • Excellent verbal and written communication skills. Solid documentation skills. Ability to complete assignments with minimal supervision.
  • Ability to search internally/externally for support information. Team and customer-oriented attitude.
  • Excellent attendance and schedule adherence history.
  • Ability to walk and bend and perform labor-related duties of connecting computer equipment.
  • Ability lift to 50 lbs. when moving electronic equipment. All lifts over 25 lbs. require two or more employees to perform the task.

What you’ll get:
  • Work with brilliant minds, often within a global capacity.
  • Comprehensive Benefits package that includes 401(k), paid time off, medical, dental, and vision insurance.

Contact info: hiring@npousa.com


About NPO USA:

If you are smart and curious about new things, we are looking for you: this is an exciting opportunity to work, learn and acquire new skills!

About the Company

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NPO USA

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