Information Technology & Information Systemsunmatched
Interpersonal Skillsunmatched
Inventory Managementunmatched
Network Administration/Managementunmatched
Operating Systemsunmatched
Organizational Skillsunmatched
Printersunmatched
Software Installationunmatched
TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
Technical Supportunmatched
Training/Teachingunmatched
Wireless Communicationsunmatched
Description
Introduction
Under the general supervision of the Client Services Manager, this role is responsible for technical hardware support, including installs, moves, and changes. This is a hands-on technical role that requires strong interpersonal skills along with workstation support knowledge.
Required Skills & Qualifications
3-5 years of professional work experience in a related field
Associates Degree in Information Systems (Required) / BS in Information Systems (Preferred)
Experience with ticket tool and diagnostic tools
Basic network knowledge and troubleshooting (TCP/IP, DHCP, DNS, wireless, etc.)
Prior work experience at client or in client's industry
Applicants must be able to work directly for Artech on W2
Preferred Skills & Qualifications
ITIL Foundations V3
Understanding of client operating systems and business software
Enterprise Anti-Virus knowledge
Day-to-Day Responsibilities
Analyze and resolve hardware/software problems onsite or remote
Install additional software manually and via deployment console
Respond to user requests for technical advice and support
Install client equipment and coordinate with IT coordinators and users
Use remote support and ticketing tools
Document customer inquiries and classify technical queries
Provide instruction and advice to users
Support includes installs, equipment pick-up, and inventory management
Troubleshoot and isolate issues related to end-user computing environments, printers, and computer devices
For immediate consideration please click APPLY to begin the screening process with Alex.