Deskside Technician I

Stefanini

Dalhart, TX
1 day ago

Temporary
Contractor

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Skills

Analysis Skillsunmatched
Antivirusunmatched
Appleunmatched
Apple iPhoneunmatched
Asset Managementunmatched
Bookkeepingunmatched
Business Solutionsunmatched
Cisco Network Systemsunmatched
Communication Skillsunmatched
CompTIA - Computing Technology Industry Associationunmatched
CompTIA Network+unmatched
CompTIA Security+unmatched
Computer Workstationsunmatched
Consultingunmatched
Cryptographyunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
DNAunmatched
Desktop PCunmatched
Documentationunmatched
Endpoint Securityunmatched
Establish Prioritiesunmatched
Fortune 1000 Customersunmatched
Hardware Administrationunmatched
Hardware Componentsunmatched
Hardware Configuration Managementunmatched
Hardware Repairunmatched
Help Deskunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Information Technology Outsourcingunmatched
Inventory Levelsunmatched
Inventory Managementunmatched
Inventory Reportsunmatched
Laptop PCunmatched
Malwareunmatched
Management of Information Systems/Technology (MIS)unmatched
Microsoft Active Directoryunmatched
Microsoft Outlookunmatched
Microsoft Product Familyunmatched
Microsoft Remote Desktop Services (fka Terminal Services)unmatched
Microsoft SharePointunmatched
Microsoft Windows Operating Systemunmatched
Mobile Devicesunmatched
Network Administration/Managementunmatched
Network Connectivityunmatched
On Site Supportunmatched
Onboardingunmatched
Operating Systemsunmatched
Peripheral Hardwareunmatched
Printersunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Record Keepingunmatched
Recruiting Strategyunmatched
Security Complianceunmatched
Software Administrationunmatched
Software Developmentunmatched
Software Patchesunmatched
System Center Configuration Manager (SCCM)unmatched
System Integration (SI)unmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
User Account Administrationunmatched
VPN (Virtual Private Network)unmatched
Virusesunmatched
VoIP (Voice over IP)unmatched

Description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

Provide in-person and remote technical support for desktops, laptops, printers, monitors, docking stations, Apple iPhones, Cisco VoIP phones, and other peripherals.

Perform workstation builds, imaging, operating system and software installations, and system refreshes using approved images, tools, and checklists.

Diagnose and resolve hardware and software issues, including operating systems, standard business applications, email, VPN, and network connectivity.

Install, replace, and configure hardware components, peripherals, Cisco VoIP phones, and related equipment.

Troubleshoot and repair printers, network devices, Cisco VoIP phones, and other peripheral equipment.

Troubleshoot network connectivity between workstations and the corporate network.

Perform basic account administration, including password resets, account unlocks, and other documented Active Directory tasks.

Support user onboarding and offboarding, including equipment setup, data transfers, device collection, and secure device processing.

Perform virus detection, malware remediation, and other standard endpoint security procedures.

Ensure devices are properly patched, encrypted, protected by antivirus, and compliant with security requirements.

Maintain accurate inventory records for laptops, desktops, Apple iPhones, Cisco VoIP phones, peripherals, accessories, spare equipment, and parts.

Track hardware throughout the entire lifecycle, including receiving, staging, deployment, repair, return, and retirement.

Update asset and equipment records in inventory and ticketing systems.

Monitor inventory levels and report low-stock, damaged, or faulty equipment.

Perform basic cable management and office technology setup.

Follow established IT procedures, security standards, and documentation requirements.

Provide clear and professional communication to end-users regarding issues, status, and next steps.

Deliver a high level of customer service and maintain a professional, customer-focused approach.

What do you need to succeed?

1-2+ years of corporate desk-side, field, depot, or hardware support experience, with strong experience supporting Windows 10 and Windows 11.

Experience troubleshooting, repairing, and replacing hardware components on Lenovo PCs.

Experience using Active Directory for basic account and user administration.

Experience supporting Microsoft 365 applications, including Microsoft Teams, Microsoft Outlook, and SharePoint.

Experience troubleshooting basic wired and wireless network connectivity issues.

Experience supporting VPN connectivity.

Experience providing basic hardware support for printers and other common IT peripherals.

Familiarity with endpoint security tools and technologies, including Microsoft Defender, antivirus/virus scanning tools, BitLocker, SCCM, and RDP.

CompTIA certifications, such as A+, Network+, or Security+, are strongly preferred.

Strong customer service and communication skills with the ability to provide professional and effective support to end-users.

What you"ll get

Work with brilliant minds, often within a global capacity;

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;

Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we"re different

Brazilian and privately owned company;

Agility, flexibility, and innovation are in our DNA;

Flat organizational structure which enables faster communication and decision making.

1-2+ years of experience providing corporate desk-side, field services, or IT hardware support.

Experience troubleshooting, repairing, and replacing hardware components on Windows and Apple devices.

Working knowledge of Windows 10 and Windows 11 operating systems and Apple environments, including Apple iPhones.

Experience performing workstation builds, device imaging, operating system installations, and system refreshes.

Basic experience with Active Directory, including user lookups, password resets, account unlocks, and device checks.

Working knowledge of Microsoft 365 applications, including Microsoft Teams, Outlook, Office applications, Outlook on the Web (OWA), and SharePoint.

Ability to troubleshoot basic wired and wireless network connectivity issues, including workstation-to-network connectivity and VoIP devices.

Experience troubleshooting VPN connectivity and basic network-related issues.

Experience troubleshooting and supporting printers, monitors, docking stations, VoIP devices, mobile devices, and other common IT peripherals.

Familiarity with endpoint security tools and technologies, including antivirus/endpoint protection, BitLocker, and device security practices.

Familiarity with enterprise IT management and support tools such as SCCM, RDP, ticketing systems, and asset management systems.

Ability to follow established procedures for device deployment, security, inventory management, onboarding, offboarding, and equipment lifecycle management.

Strong troubleshooting, problem-solving, and analytical skills.

Strong customer service and communication skills, with the ability to explain technical issues and solutions clearly to end-users.

Ability to work independently, prioritize tasks, manage multiple support requests, and meet established service-level expectations.

Ability to maintain accurate documentation, ticket records, asset information, and other required IT records.

#LI-ONSITE

#LI-KG1

Numbers & Facts

Location	Dalhart, TX
Job Type	Temporary, Contractor
Industry	Computer/IT Services
Company Size	10,000 employees or more
Year Founded	1987
Website	http://www.stefanini.com

About Company

Stefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.

With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.

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