Job Description
Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Highly experienced IT professional with over 5 years in various industries, including retail, corporate luxury, and fashion. Possesses a strong focus on excellent communication, user empathy, and providing "white glove service" to all employees. Proven ability to administer and manage Active Directory, Office 365, and a wide range of SaaS applications. Skilled in SSO/MFA administration (Okta), MDM (Workspace One), and efficient ticket resolution (ServiceNow). Seeking a challenging role where extensive technical expertise and commitment to user satisfaction can be leveraged.
|
Skills & Expertise:
- Point of Sale Experience
- Operating Systems: Mac, Windows (Hybrid OS environments)
- Directory Services: Active Directory and Office 365
- SaaS Applications: Zoom, Teams, Adobe Creative Cloud and SharePoint
- SSO/MFA: Okta
- MDM: Workspace One
- Ticketing Systems: ServiceNow
- Monitoring: SentinelOne, Zscaler
- Networking: Data and WiFi networks
- Hardware: Desktops, Laptops, Printers, iPhones, iPads.
- Point of Sale Experience
What do you need to succeed?
- Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
- Able to uphold a positive attitude at all times, even under stressful conditions
- Experience supporting remote facilities and users
- Excellent verbal and written communication skills
- High level of professionalism and strong personal interaction skills
- Ability to perform in-depth research and troubleshooting for complex technical issues
- Ability to prioritize and complete all work tasks with minimal supervision
- Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
- Ability and willingness to learn new technologies
- High School Diploma (required)
- Deskside / Desktop / End User Computer experience, ideally in a corporate environment
- Proven ability to handle challenging, rapid-response user support
- Proven ability to balance, prioritize and organize multiple tasks
Desired Characteristics
- A+ Certification
- Microsoft Certified Professional (MCP)
- ITIL Foundations
What you'll get
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making;
Numbers & Facts
| Location | Chicago, IL |
| Industry | Computer/IT Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1987 |
| Website | http://www.stefanini.com |
About Company
Stefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.
With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.
Skills
- Adobe Creative Suiteunmatched
- Apple Macsunmatched
- Apple iPadunmatched
- Apple iPhoneunmatched
- Asset Managementunmatched
- Audioconferencingunmatched
- Automationunmatched
- C-Level Managementunmatched
- Cellular Telephoneunmatched
- Cloud Computingunmatched
- Communication Skillsunmatched
- CompTIA A+unmatched
- Computer Skillsunmatched
- Consultingunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Desktop PCunmatched
- Documentationunmatched
- Establish Prioritiesunmatched
- Executive Assistant Skills unmatched
- Fortune 1000 Customersunmatched
- Help Deskunmatched
- High School Diplomaunmatched
- ITIL (IT Infrastructure Library)unmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Information Technology Outsourcingunmatched
- Knowledge Baseunmatched
- Laptop PCunmatched
- Lift/Move 50 Poundsunmatched
- MCP - Microsoft Certified Professionalunmatched
- Mac Operating Systemunmatched
- Management of Information Systems/Technology (MIS)unmatched
- Manufacturing Data Managementunmatched
- Microsoft Active Directoryunmatched
- Microsoft Officeunmatched
- Microsoft Outlookunmatched
- Microsoft SharePointunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Devicesunmatched
- Multitaskingunmatched
- Onboardingunmatched
- Operating Systemsunmatched
- PC Hardwareunmatched
- Presentation/Verbal Skillsunmatched
- Printersunmatched
- Process Improvementunmatched
- Project/Program Managementunmatched
- Purchasing/Procurementunmatched
- Recruiting Strategyunmatched
- Retailunmatched
- Salesunmatched
- ServiceNowunmatched
- Single Sign-On (SSO)unmatched
- Smartphonesunmatched
- Software Developmentunmatched
- Software as a Service (SaaS)unmatched
- System Integration (SI)unmatched
- Systems Administration/Managementunmatched
- Technical Supportunmatched
- User Interface/Experience (UI/UX)unmatched
- Videoconferencingunmatched
- Wireless Communicationsunmatched
- Writing Skillsunmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder