Deskside Technician II

Details:

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Highly experienced IT professional with over 5 years in various industries, including retail, corporate luxury, and fashion. Possesses a strong focus on excellent communication, user empathy, and providing "white glove service" to all employees. Proven ability to administer and manage Active Directory, Office 365, and a wide range of SaaS applications. Skilled in SSO/MFA administration (Okta), MDM (Workspace One), and efficient ticket resolution (ServiceNow). Seeking a challenging role where extensive technical expertise and commitment to user satisfaction can be leveraged.

• Executive Support: Provide immediate and proactive "white glove service" to C-level executives and their assistants, anticipating needs and ensuring seamless IT operations.
• Technical Support: Offer Level 2 and 3 technical supports for a diverse user base across multiple locations, including remote and on-site assistance.
• Device Management: Oversee device management for both Mac and PC laptops, iPhones, iPads, and monitors using Workspace One.
• IT Ticketing & Workflow: Manage IT ticketing systems (ServiceNow) from resolution to process improvement, ensuring efficient tracking and automation.
• Asset Management: Responsible for the full lifecycle of IT assets and inventory, including procurement, tracking, and maintenance.
• Onboarding & Offboarding: Develop and execute comprehensive new hire walkthroughs, onboarding, and offboarding processes.
• Documentation & Training: Create and update internal and external IT documentation, processes, and knowledge bases for team success and user empowerment.
• Project Management: Participate in IT renovations, moves, buildouts, and implementation of new systems.
• Mobile Device Management: Support company cell phone troubleshoots, including upgrades, and line transfers.
• Collaboration Tools: Integrate and optimize collaboration tools (Zoom, SharePoint, Teams, Outlook Calendar).
• May need to be available to provide support at other client locations as needed
• Other duties as assigned