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Deskside Technician II

Stefanini International Holdings Ltd

Coppell, TX

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JOB DETAILS
SKILLS
Apple Macs, Apple iMac, Asset Management, Audioconferencing, Communication Skills, CompTIA A+, Computer Skills, Consulting, Customer Support/Service, Customer/Client Research, Data Migration, Data Recovery, Desktop PC, Establish Priorities, Executive Assistant Skills , Financial Audit, Fortune 1000 Customers, Help Desk, High School Diploma, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Information Technology Outsourcing, Inventory Management, Knowledge Base, Laptop PC, Lean Six Sigma, Lift/Move 50 Pounds, MCP - Microsoft Certified Professional, Mac Operating System, Management of Information Systems/Technology (MIS), Microsoft Office, Microsoft Windows Operating System, Multitasking, Network Support, On Call, Operating Systems, PC Hardware, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Recruiting Strategy, Research Skills, Smartphones, Software Development, System Integration (SI), Technical Support, Telecommunications, User Interface/Experience (UI/UX), Videoconferencing, Writing Skills
LOCATION
Coppell, TX
POSTED
23 days ago

Details:

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

  • Supporting IT equipment in large corporate environment
  • Desktop/laptop tech support (Mac and PC)
  • Windows 10/11 operating systems
  • Support mobile devices, printers, scanners, wireless, VPN, etc.
  • IMAC Support - IT equipment Install/Move/Add/Change
  • Maintain repairs, spare parts, and components
  • Research and troubleshoot problems
  • Track and resolve customer incidents and requests through the client''s ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows devices
  • Backup, restoration, and migration of user data
  • Smart Hands support with networking, server, and telecommunications technologies
  • Printer and peripheral device support
  • Inventory management of IT assets including asset auditing
  • Ability to research and follow appropriate KB articles
  • Ability to work on-call and other after-hours support needs
  • May provide Executive support
  • Various other tasks associated with deskside services
  • May need to be available to provide support at other client locations as needed
  • Other duties as assigned

What do you need to succeed?

  • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
  • Able to uphold a positive attitude at all times, even under stressful conditions
  • Experience supporting remote facilities and users
  • Excellent verbal and written communication skills
  • High level of professionalism and strong personal interaction skills
  • Ability to perform in-depth research and troubleshooting for complex technical issues
  • Ability to prioritize and complete all work tasks with minimal supervision
  • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
  • Ability and willingness to learn new technologies
  • High School Diploma (required)
  • Deskside / Desktop / End User Computer experience, ideally in a corporate environment
  • Proven ability to handle challenging, rapid-response user support
  • Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

  • A+ Certification
  • Microsoft Certified Professional (MCP)
  • ITIL Foundations
  • Lean Six Sigma

About the Company

S

Stefanini International Holdings Ltd

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