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Help Desk Jobs in Jacksonville, FL

Deskside Technician II

Stefanini International Holdings, Ltd.

Jacksonville, FL

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JOB DETAILS
SKILLS
Artificial Intelligence (AI), Asset Management, Audiovisual, Automation, Best Practices, Business Practices, Campaigns, Cloud Computing, Consulting, Cost Control, Customer Support/Service, Desktop PC, Desktop Virtualization, Establish Priorities, Financial Audit, Fortune 1000 Customers, Hardware Administration, Help Desk, Identify Issues, Information Technology & Information Systems, Information Technology Outsourcing, Intelligence Agencies, Internet of Things, Inventory Management, Knowledge Base, Mainframe Computer, Management of Information Systems/Technology (MIS), Market Trend Analysis, Marketing, Microsoft Windows Operating System, Mobile Devices, On Site Support, Outsourcing, Recruiting Strategy, Software Administration, Software Development, System Integration (SI), Team Player, Technical Presentation, Technical Support, User Interface/Experience (UI/UX), VPN (Virtual Private Network)
LOCATION
Jacksonville, FL
POSTED
26 days ago

Details:

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

  • For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Job Description

  • Provide Windows, software, and hardware support, onsite in a corporate environment
  • Stage, provision, and deploy IT machines to end users following best business practices
  • Diagnose, troubleshoot, and implement fixes for a variety of technology
  • Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment
  • Troubleshoot VPN and VDI connectivity
  • Follow appropriate KB articles
  • Manage workload via ticketing software
  • Prioritize and complete work in a group and independently with minimal supervision
  • Communicate technical information to non-technical audiences
  • Smart Hands remote support for offsite resolver groups
  • Inventory management of IT assets including asset auditing
  • Other duties as assigned

About the Company

S

Stefanini International Holdings, Ltd.

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