Deskside Technician II

Stefanini, Inc

Lewisville, TX

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JOB DETAILS

SKILLS

Apple Macs, Apple iMac, Artificial Intelligence (AI), Asset Management, Background Investigation, CompTIA A+, Computer Skills, Computer Software, Computer Workstations, Consulting, Cryptography, Customer Experience, Customer Support/Service, Customer/Client Research, Data Migration, Data Recovery, Desktop Administration, Desktop PC, Document Scanners, Documentation, Driver's License, Endpoint Security, Executive Assistant Skills , Financial Audit, Fortune 1000 Customers, Healthcare Software, Help Desk, High School Diploma, Identify Issues, Imaging Application, Information Technology & Information Systems, Information Technology Outsourcing, Information Technology Software, Inventory Management, Knowledge Base, Laptop PC, Lift/Move 50 Pounds, MCP - Microsoft Certified Professional, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Office, Microsoft Windows Operating System, Mobile Devices, Network Support, Office Suites, On Call, Peripheral Hardware, Printers, Problem Solving Skills, Recruiting Strategy, Research Skills, Software Development, System Center Configuration Manager (SCCM), System Integration (SI), Systems Administration/Management, Systems Maintenance, Technical Support, Telecommunications, VPN (Virtual Private Network), Wireless Communications

LOCATION

Lewisville, TX

POSTED

Today

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 11 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned

Requirements

2+ years corporate deskside support or equivalent experience
Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience
Excellent troubleshooting capability
Ability to maintain composure while handle challenging, dynamic, rapid-response user support
Experience with Microsoft Office / Office 365 suite
Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
Experience with endpoint protection and encryption (Bitlocker) support
Familiarity with using remote desktop support tools
High School Diploma or equivalent
Maintain valid driver's license
Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
Physical presence at a Stefanini or Client location during shift
Demonstrate high level of professionalism and strong personal interaction skills
Maintain neat and professional work area and appearance in compliance with site policies
Ability to pass standard panel drug screening and background check
Adhere to assigned shift schedule

Desired Characteristics

A+ Certification
Microsoft Certified Professional (MCP)
Windows architecture including permissions and file structure
Mac/Apple experience, a plus
Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)

What you'll get

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

Brazilian and privately owned company
Agility, flexibility, and innovation are in our DNA
Flat organizational structure which enables faster communication and decision making

#LI-LG1

#LI-ONSITE

About the Company

Stefanini, Inc

Stefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.

With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Computer/IT Services

FOUNDED

1987

WEBSITE

http://www.stefanini.com

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