Deskside Technician II

Stefanini, Inc

Mesa, AZ

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JOB DETAILS

SKILLS

Apple Macs, Artificial Intelligence (AI), Asset Management, Audiovisual, Automation, Background Investigation, Best Practices, Business Practices, Campaigns, Cloud Computing, CompTIA A+, Computer Skills, Computer Software, Computer Workstations, Consulting, Cost Control, Cryptography, Customer Support/Service, Data Migration, Desktop Administration, Desktop Virtualization, Driver's License, Endpoint Security, Establish Priorities, Financial Audit, Hardware Administration, High School Diploma, Identify Issues, Imaging Application, Information Technology & Information Systems, Information Technology Outsourcing, Intelligence Agencies, Internet of Things, Inventory Management, Knowledge Base, Lift/Move 50 Pounds, MCP - Microsoft Certified Professional, Mainframe Computer, Management of Information Systems/Technology (MIS), Market Trend Analysis, Marketing, Microsoft Active Directory, Microsoft Office, Microsoft Windows Operating System, Mobile Devices, Office Suites, On Site Support, Outsourcing, Software Administration, System Center Configuration Manager (SCCM), Team Player, Technical Presentation, User Interface/Experience (UI/UX), VPN (Virtual Private Network)

LOCATION

Mesa, AZ

POSTED

8 days ago

For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Job Description

Provide Windows, software, and hardware support, onsite in a corporate environment
Stage, provision, and deploy IT machines to end users following best business practices
Diagnose, troubleshoot, and implement fixes for a variety of technology
Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment
Troubleshoot VPN and VDI connectivity
Follow appropriate KB articles
Manage workload via ticketing software
Prioritize and complete work in a group and independently with minimal supervision
Communicate technical information to non-technical audiences
Smart Hands remote support for offsite resolver groups
Inventory management of IT assets including asset auditing
Other duties as assigned

Ability to work 24 hrs/week (Schedule open)
+2 years corporate deskside support or equivalent experience
Excellent troubleshooting capability
Ability to maintain composure while handle challenging, dynamic, rapid-response user support
Experience with Microsoft Office / Office 365 suite
Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
Experience with endpoint protection and encryption (Bitlocker) support
Familiarity with using remote desktop support tools
High School Diploma or equivalent
Maintain valid driver's license
Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds

Demonstrate high level of professionalism and strong personal interaction skills

Maintain neat and professional work area and appearance in compliance with site policies
Ability to pass standard panel drug screening and background check
Adhere to assigned shift schedule

Desired Characteristics

A+ Certification
Microsoft Certified Professional (MCP)

Windows architecture including permissions and file structure
Mac/Apple experience, a plus
Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)

What you'll get

Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making.

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About the Company

Stefanini, Inc

Stefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.

With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Computer/IT Services

FOUNDED

1987

WEBSITE

http://www.stefanini.com

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