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Deskside Technician II - Migration

Stefanini, Inc

Los Angeles, CA

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JOB DETAILS
SKILLS
Communication Skills, Customer Support/Service, Detail Oriented, Documentation, Identify Issues, Mac Operating System, Machine Tool, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Office, Microsoft Outlook, Microsoft Windows Operating System, Microsoft Word, On Site Support, Operating Systems, Problem Solving Skills, Resolve Customer Issues, ServiceNow, Team Player, Track Customer Issues, iOS
LOCATION
Los Angeles, CA
POSTED
Today
Stefanini Group is looking for Deskside Technician II - Migration for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at (248) 728-2627/Alfher.Hidalgo@stefanini.com for faster processing. Thank you!


DESCRIPTION: Stefanini will provide Onsite field technicians to support the following Atlas migration activities as staff augmentation resources:

  • Onsite field services to support migration and post-migration activities, focused on ensuring users' issues are resolved, documented, and escalated swiftly.  
  • Migration activities include device intake, device wiping, device imaging, and deployment. 
  • Post migration activities include participating in training sessions and acting as in-room troubleshooters. 
  • Floorwalking - visiting users' desks to address issues and work closely with onsite teams and project leads to document issues and trends. 

 

Job Responsibilities:
Provide deskside support for Atlas migration activities.
Troubleshoot and resolve technical issues related to Okta, Active Directory, ServiceNow, and more.
Assist with endpoint management and support for various operating systems.
Deliver exceptional customer support and service.
Collaborate with team members to ensure smooth migration processes.
Keywords: deskside support, troubleshoot, endpoint management, customer support, collaboration

Techs must have strong attention to detail, exceptional communication skills, and be prepared to deliver excellent support. Post migration activities include documenting issues and trends and escalation to subject matter experts as needed.



 





 

TECHNOLOGY/ SKILLS: 

Techs must have experience supporting the following at an L2+ level. 

  • Okta 
  • Active Directory 
  • ServiceNow 
  • Endpoint Central 
  • Microsoft Office Suite tooling (Outlook, Teams, Word, etc)
  • Exchange 
  • Intune 
  • JAMF + JAMF Connect 
  • iOS, Mac OS & Windows OS support experience 
  • Active Sync 
  • Exceptional customer support skills

 

Required Skills:
  • Proficiency in Okta, Active Directory, ServiceNow, and other specified tools.
  • Experience with Microsoft Office Suite and Exchange.
  • Knowledge of Intune, JAMF, and JAMF Connect.
  • Ability to support iOS, Mac OS, and Windows OS.
  • Strong customer support skills and problem-solving abilities.

Keywords: proficiency, experience, knowledge, support, problem-solving


 
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About the Company

S

Stefanini, Inc

Stefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.

With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1987
WEBSITE
http://www.stefanini.com

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