Deskside Technician II

Details:

Who are we:

Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises worldwide. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Supporting IT equipment in a large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client''s ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands supports networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets, including asset auditing
• Ability to research and follow appropriate KB articles
• Various other tasks associated with desk-side services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned
• Work assigned schedule for second shift (Example: Monday - Friday, 7:00 PM - 3:00 AM), with Flexibility for after-hours and on-call support as needed. May provide Executive support