Desktop Administrator

4-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems.

• Experience in Install/upgrade of windows 11 on Laptops and Desktops.
• Experience in resolving user issues related to OS and laptop/desktop hardware issues.
• Experience in providing L2 support for desktops, laptops, printers, mobile devices, and peripherals as existing process.
• Experience in diagnosing and troubleshooting users issues, including account setup, network configuration, software/application issues.
• Experience in performing OS installations, upgrades, patching, and driver updates.
• Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.
• Experience in installation and configuration of hardware and software/applications.
• Experience is using problem/ticket management systems like Service Now, BMC Remedy, Jira etc.
• Experience with remote support tools like Bomgar, LogMeIn, MS Teams etc to troubleshoot and resolve user issues.
• Coordinate with vendors for any hardware repairs and warranty services/issues.
• Familiarity with endpoint security tools-anti-virus, device encryption, Trend micro
• Work closely with other functional teams for escalated issues.
• Ensure SLA compliance for tickets, escalations, and service requests.
• Excellent communication and interpersonal skills.
• Ability to work well both independently and as part of a team.
• Customer-focused attitude and a desire to deliver high-quality support.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.