Desktop Administrator

Desktop Administrator

Location: Norfolk, VA (100% on-site, no relocation considered)

Schedule: Monday to Friday, 8:00 AM – 5:00 PM

Responsibilities

• Software and Hardware Installation: Install software and set up hardware for end users.
• Technical Support: Provide expert support for Windows 10, Office 365, Outlook, Teams, and OneDrive.
• Troubleshooting: Diagnose and troubleshoot computer issues; handle large volumes of imaging requests using SCCM.
• Imaging Issues: Troubleshoot and resolve imaging issues for PCs, laptops, Toughbooks, tablets, etc.
• Mobile Device Support: Support mobile devices, including cell phones and iPads.
• Audio Visual Equipment: Provide support for Audio Visual equipment, HP printers, and OCE plotters.
• Customer Service: Interact with a diverse client base and deliver exceptional customer service.
• Helpline Experience: Leverage prior Helpline or customer service experience.
• Problem-Solving: Demonstrate strong problem-solving and critical thinking abilities.
• Workload Management: Handle multiple customer requests; prioritize workload effectively.
• Team Collaboration: Collaborate efficiently with the team and adapt to changing situations.
• On-Call Rotation: Participate in the on-call rotation.
• VPN Configuration: Configure and test client workstations for VPN access with secure token identification.
• Software and Network Support: Support company software, operating systems, workstations, charting/drawing, and network connectivity.
• System Imaging: Install system images with appropriate OS for client needs.
• Application Configuration: Configure core applications post-deployment of base OS image.
• Internet and Email Setup: Establish internet access, TCP/IP settings, and manage email account setup.
• Connectivity Support: Provide support for Ethernet and TCP/IP connectivity.

Qualifications

• Customer Service Orientation: Strong customer service orientation and urgency in issue resolution.
• Communication Skills: Excellent listening and communication skills; frequent and clear updates to users.
• Ownership: Ability to take ownership of customer issues and follow through until resolved.
• Audio Visual Experience: Audio Visual experience is desired.