Job Description Request ID: 96501-1 Locations: 100% Onsite: Olathe KS Duration: 6+ Months with Possible Extension.
Role overview: Strong real-time hands on exp in supporting end users resolving technical issues like Outlook, Applications, AD, wifi, printer, software installations, working on laptops/desktops/ipads, mobile phones, mac books etc, customer facing role. Must exp in interfacing with end users Skills: Desktop Management & Infrastructure Services (IS)Experience Required: 4-6Role Descriptions: Desktop Administrator 4-5 years of experience in desktop support managing laptops desktops on Win71011 operating systems. Experience in Install, upgrade of windows 11 on Laptops and Desktops. Experience in resolving user issues related to OS and laptop, desktop hardware issues. Experience in providing L2 support for desktops| laptops| printers| mobile devices| and peripherals as existing process. Experience in diagnosing and troubleshooting users issues| including account setup| network configuration| software application issues. Experience in performing OS installations| upgrades| patching| and driver updates. Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management. Experience in installation and configuration of hardware and software applications. Experience is using problem ticket management systems like Service Now| BMC Remedy| Jira etc. Experience with remote support tools like Bomgar| LogMeIn| MS Teams etc to troubleshoot and resolve user issues. Coordinate with vendors for any hardware repairs and warranty services issues. Familiarity with endpoint security tool santi-virus| device encryption| Trend micro Work closely with other functional teams for escalated issues. Ensure SLA compliance for tickets| escalations| and service requests. Excellent communication and interpersonal skills. Ability to work well both independently and as part of a team. Customer-focused attitude and a desire to deliver high-quality support. Company Benefits & Culture Inclusive and diverse work environment Opportunities for professional growth and development Comprehensive health and wellness benefits Appreciate your quick response and please feel free to reach me out for any query you may have. Show more Numbers & Facts Location Olathe KS, KS Salary $40–$47 Per Hour
Skills
Apple Macsunmatched
Apple iPadunmatched
Atlassian JIRAunmatched
Cellular Telephoneunmatched
Communication Skillsunmatched
Cryptographyunmatched
Customer Relationsunmatched
Desktop Administrationunmatched
Desktop Hardwareunmatched
Desktop PCunmatched
Endpoint Securityunmatched
Hardware Configuration Managementunmatched
Hardware Installationunmatched
Hardware Repairunmatched
Help Deskunmatched
Identify Issuesunmatched
Interpersonal Skillsunmatched
Laptop Hardwareunmatched
Laptop PCunmatched
Maintain Complianceunmatched
Maintenance Servicesunmatched
Microsoft Outlookunmatched
Microsoft Windows System Administrationunmatched
Mobile Devicesunmatched
Network Configuration Managementunmatched
Operating Systemsunmatched
Peripheral Hardwareunmatched
Printersunmatched
Remedyunmatched
Resolve Customer Issuesunmatched
Service Level Agreement (SLA)unmatched
ServiceNowunmatched
Software Configuration Managementunmatched
Software Installationunmatched
Software Patchesunmatched
System Center Configuration Manager (SCCM)unmatched
Systems Administration/Managementunmatched
Trend Micro Product Familyunmatched
Virusesunmatched
Wi-Fiunmatched
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