Desktop Analyst

Summary:

Location: Los Angeles, CA

Duration: 6 Months

Work Mode: Onsite

Responsibilities:

• Provide phone support and process emails for Cerner EMR technical issues utilizing available tools, procedures, and policies.
• Ensure customers receive prompt, accurate, and courteous service.
• Assess and escalate user-reported problems in a timely manner; decide which issues require escalation to other Information Services teams.
• Stay current with system information changes and updates.
• Initiate communication with the Cerner technical support staff to research and resolve issues.
• Support Cerner account creations, modifications, and active directory password resets.
• Create and maintain training guides based on new information and best practices; document and monitor new and existing workflows and associated procedures.
• Other duties as assigned.

Requirements:

• High school diploma or equivalent required.
• Minimum 2 years' experience in a service desk environment, with EMR experience.
• Clinical experience required.
• Must demonstrate exceptional customer service and communication skills, both verbal and written.
• Strong troubleshooting skills and ability to work with minimum supervision.

Preferred Skills:

• Associate's degree in a related field preferred.