Desktop Analyst

Location: 2011 N. Soto St., Los Angeles, CA 90032

Pay Rate: $25–$31/hour (on W2)

Introduction

The Desktop Support Technician is responsible for the support of the user community. This position will provide support for all users experiencing problems with desktop hardware, software, and other computer-related technology. The primary focus includes imaging of PCs, Laptops, and MACs using SCCM and Casper, analyzing and performing maintenance and repairing of personal computer hardware, software, and peripherals for enterprise customers, installation of printers, activation of network ports including desktop patching in IDF, assisting remote users and remote sites including user and departmental moves as required.

Required Skills & Qualifications

• High school or equivalent required
• Minimum of 6 months to 2 years of IT experience required
• Clear and effective communication is extremely important for this role
• Experience with or exposure to systems such as Cerner, FootPrints, Kronos is preferred
• Applicants must be able to work directly for Artech on W2
• Prior work experience in a hospital or healthcare setting is highly preferred

Preferred Skills & Qualifications

• Associate's degree in a related field preferred
• Professional appearance and communication skills
• Ability to perform on-call duties

Day-to-Day Responsibilities

• Provide technical and troubleshooting assistance to end users as required
• Adhere to IT processes and practices
• Identify and recommend ways to improve processes to IT Client Services team
• Communicate and escalate customer service issues to management for quick resolution
• Assist in the installation, repair, and maintenance of workstations at all hospital and clinic locations
• Prepare defective parts for shipment to manufacturer
• Maintain records or parts inventory for spare equipment
• Attend vendor training workshops to gain proficiency in workstation and peripheral equipment servicing

Company Benefits & Culture

• Business Casual dress code
• Opportunities for professional growth and development
• Supportive work environment focused on teamwork and collaboration

For immediate consideration please click APPLY to begin the screening process with Alex.
You can share your resumes at satyam.singh@artech.com