Desktop Analyst

Job Description
 LeadStack Inc. is an award winning, one of the nation's fastest growing, certified minority owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Workwe're proud to partner with some of the most admired Fortune 500 brands in the world.

Clinical Service Desk Support
Location: Los Angeles, CA
Work Arrangement: 100% onsite; local candidates only
Schedule: 11:00 AM–7:30 PM
Assignment Type: Contract-to-Hire
 
We are seeking a Clinical Service Desk Support professional to provide technical and application support for an electronic medical record environment. The successful candidate will support end users, troubleshoot Cerner-related issues, coordinate escalations, and help ensure timely resolution of clinical technology problems.
Responsibilities:

• Provide telephone and email support for Cerner EMR technical issues.
• Troubleshoot user-reported problems and coordinate resolutions through completion.
• Deliver prompt, accurate, and professional customer service.
• Assess issues and escalate them to the appropriate information technology teams.
• Communicate with technical support teams to research and resolve application issues.
• Create and modify Cerner user accounts.
• Perform Active Directory password resets.
• Develop and maintain user training guides and workflow documentation.
• Monitor procedures and stay current with system updates.

Required Qualifications:

• High school diploma or equivalent.
• At least 2 years of experience in a service desk environment.
• Experience supporting EMR systems.
• Clinical experience.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to work independently with minimal supervision.
• Availability to work fully onsite in Los Angeles, California.

Preferred Qualification:

• Associate degree in a related field.

 
  know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/
  Should you have any questions, feel free to call me on (513) 3184502 or send an email on 

waseem.ahmad@leadstackinc.com