Desktop Analyst

Join a Global Leader in Workforce Solutions Net2Source Inc.

Who We Are

Net 2 Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision Right Talent. Right Time. Right Place. Right Price.

Job Title: Desktop Analyst
Location: Los Angeles CA 90032
Duration: 6+ Months (Possibility of extension)

Summary:

• The Clinical Service Desk will provide application support to the community with a primary focus on our electronic medical record (EMR) system.
• This position administers end-user support for Cerner systems and applications; follows an escalation path to diagnose, troubleshoot, and coordinate resolutions through completion; and provides basic over-the-phone training and consulting to end-users.
• Supports the mission, vision, values, and strategic goals .

Minimum Education:

• High school or equivalent required.
• Associate's degree in a related field preferred.

Minimum Experience:

• Minimum 2 years' experience in a service desk environment, with EMR experience.
• Clinical experience required.
• Must demonstrate exceptional customer service and communication skills, both verbal and written.
• Strong troubleshooting skills and ability to work with minimum supervision.

Accountabilities:

• Provide phone support and process emails for Cerner EMR technical issues utilizing available tools, procedures and policies.
• Ensure customers receive prompt, accurate, and courteous service.
• Assess and escalate user-reported problems in a timely manner; decide which issues require escalation to other Information Services teams.
• Stay current with system changes and updates.
• Initiate communication with the Cerner technical support staff to research and resolve issues.
• Support Cerner account creations, modifications, and active directory password resets.
• Create and maintain training guides based on new information and best practices; Document and monitor new and existing workflows and associated procedures.
• Other duties as assigned

Awards and Accolades:
" America's Most Honoured Businesses (Top 10%)
" Awarded by USPAAC for Fastest Growing Business in the US
" 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
" Fastest 50 by NJ Biz (2020, 2019, 2020)
" INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
" Top 100 by Dallas Business Journal (2020 and 2019)
" Proven Supplier of the Year by Workforce Logic (2020 and 2019)
" 2019 Spirit of Alliance Award by Agile1
" 2018 Best of the Best Platinum Award by Agile1
" 2018 Tech Serve Alliance Excellence Awards Winner
" 2017 Best of the Best Gold Award by Agile1(Act1 Group)

Regards
Avantika Katoch
Account Manager
Direct No. 201 474 0226
Global HQ Address: 270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA
Contact No. 201 474 0226 | Fax: (201) 221-8131| Email:

avantikak@net2source.com

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