Desktop and Systems Support Specialist

We are seeking a skilled Desktop and Systems Support Specialist to provide technical support for end users and maintain reliable IT systems across the organization. This role is responsible for troubleshooting hardware, software, and system issues, supporting day-to-day IT operations.

*** This role has a hybrid schedule but requires coming to the office on a regular basis.

Responsibilities

• Install, configure, maintain, and repair computer hardware, software, and peripheral equipment.
• Provide desktop and systems support for primarily Windows-based environments.
• Respond to and resolve IT service requests and incidents through the ticketing system.
• Troubleshoot hardware, software, printer, network connectivity, and telephony issues.
• Interface directly with end users to diagnose and independently resolve system and application issues.
• Perform basic server administration tasks and assist with system maintenance activities.
• Provide network support, including installation, configuration, and maintenance of network equipment.
• Support VPN connectivity, Active Directory administration, and user account management.
• Perform basic SharePoint user and site administration.
• Manage application and system user access and security for company-approved software.
• Execute IT-related projects at company and client sites, collaborating with internal IT teams.
• Coordinate with Server and Network Engineering teams on escalations and system issues.
• Assist other IT staff members with projects and daily operations as needed.
• Travel to company sites to provide on-site technical support.
• Maintain accurate documentation of work performed and system changes.
• Handle confidential information responsibly and maintain strict data confidentiality.
• Work independently with minimal supervision in a fast-paced environment.
• Provide after-hours, night, or weekend support as required.

Required Qualifications

• AA degree in technology or an equivalent combination of education and experience
• Minimum of four (4) years of related technical support experience and/or training in a technical field
• Experience in a health care setting preferred
• Ability to work in a fast-paced environment with changing priorities by being flexible, collaborative, responsive, and adaptable.
• Strong organizational, communication (verbal and written), and problem-solving skills with the ability to prioritize assignments, meet required deadlines, and reprioritize as needed.
• Ability to work both independently when needed and collaboratively as a team member.
• Experience with Help Desk ticket and management systems
• Customer-focused skills to include active listening skills, ability to interpret IT-related issues employees as well as communicate resolutions/troubleshooting tasks to employees
• Experience working with a Managed Service Provider (MSP)
• Ability and willingness to quickly learn new skills
• Positive attitude and high integrity
• Must have a valid driver’s license and an insurable driving record.

For over 30 years, clients and candidates have entrusted AtWork to provide workforce solutions nationwide. With over 80 offices nationwide, AtWork specialize in executive, professional, commercial, and government verticals. AtWork utilizes a collaborative approach where we deliver quick, high-quality results. Our customizable service portfolio focuses on direct-hire and flexible workforce solutions. Since 1986, AtWork has continued to be an award-recognized leader in the staffing industry by clients, candidates, and industry professionals.