Desktop Device & Engineering Technical Staff (VA ESOM)

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for Desktop Device & Engineering (DDE) Technical Staff to support the VA ESOM contract.

Location: Albany, NY - Albany Labs

Compensation Range: The salary for this position is between $114-$129K/annually. Factors affecting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Responsibilities

Engineering & Hands-On Lab Support

• Perform application packaging, deployment, and endpoint engineering activities across the enterprise environment.

• Conduct testing, validation, configuration management, and deployment-readiness activities for endpoint configurations, applications, patches, and device-related solutions.

• Contribute technical expertise during scrum ceremonies, engineering working sessions, operational meetings, and cross-functional technical forums.

• Analyze and troubleshoot endpoint-related issues, identify root causes, and develop or implement engineering solutions that support operational stability and enterprise requirements.

• Evaluate endpoint technologies, configurations, and engineering approaches and provide recommendations to improve performance, standardization, security, and operational effectiveness.

• Coordinate with endpoint engineering, infrastructure, networking, security, and support teams to help ensure successful implementation efforts.

• Document efforts related to testing procedures, deployment activities, technical configurations, and operational processes.

• Contribute to maintaining secure, stable, and standardized endpoint operations across the environment.

• Support ongoing engineering initiatives within the Desktop Device & Engineering organization, including efforts related to Intune security policies, deployment activities, sustainment, and troubleshooting.

• Perform hands-on engineering activities in lab environments, including endpoint setup, configuration, testing, troubleshooting, and validation.

• Support the staging, deployment, and evaluation of endpoint devices and related technologies as part of broader DDE engineering activities.

• Function as a versatile contributor capable of adapting to shifting priorities and supporting multiple engineering workstreams as operational needs evolve.

Work Environment & Physical Requirements

• This role includes hands-on engineering activities within lab environments, including the setup, configuration, testing, troubleshooting, and handling of endpoint devices and related equipment.

• Ability to safely handle, move, connect, and stage endpoint equipment, including lifting equipment up to 50 pounds, as needed to support lab testing, engineering, and deployment activities.

Qualifications

• Bachelor's degree in information technology, Computer Science, Engineering, or a related technical field. 8 Years of relevant experience can be substituted for the degree requirement for a total of 13+ years of experience.
• Minimum of 5 years of experience supporting enterprise IT, endpoint engineering, desktop engineering, systems administration, or related technical environments.
• Experience supporting endpoint deployment, packaging, testing, or operational engineering activities in enterprise environments.
• Familiarity with enterprise endpoint management technologies such as Microsoft Intune, MECM/SCCM, JAMF, or similar platforms.
• Understanding of endpoint configuration management, deployment processes, and enterprise operational support practices.
• Experience working within collaborative technical teams and participating in Agile or Scrum-based delivery environments.
• Strong troubleshooting, communication, and organizational skills.
• Ability to support multiple concurrent initiatives within a fast-paced operational environment.

Preferred Qualifications:

• Experience supporting large-scale federal or enterprise IT environments.

• Familiarity with endpoint security, compliance, or device management practices.

• Exposure to enterprise deployment automation, scripting, or operational reporting tools.

• Experience supporting cross-functional engineering or infrastructure initiatives.

• Industry certifications such as CompTIA Security+, Microsoft, JAMF, or related certifications are preferred.

Clearance Requirement:

• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue "Apply" button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.