Fairfield County MSP is looking for a strong customer service focused Desktop Engineer to join their growing team, You will be tasked with quickly troubleshooting and resolving technical issues in a ticket queue. You will be providing support for client computer networks including business related technologies including Windows operating systems, Office 365, Remote Access usage, VOIP, mobile devices, etc. You wil perform routine maintenance on PCs and peripherals and support disaster recovery backup solutions.
Qualifications:
Ability to setup computers and peripherals
Basic routing and switching concepts
Comfortable with troubleshooting LAN and WAN technologies
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Ability to de-escalate situations
Understanding of support tools, techniques, and how technology is used to provide IT services.
Typing skills to ensure quick and accurate entry of service request details.
Self-motivated with the ability to work in a fast-moving environment.
Numbers & Facts
Location
Ridgefield, CT
Skills
Communication Skillsunmatched
Computer Networksunmatched
Customer Support/Serviceunmatched
Data Recoveryunmatched
Desktop PCunmatched
Disaster Recoveryunmatched
Identify Issuesunmatched
Interpersonal Skillsunmatched
Maintenance Servicesunmatched
Microsoft Windows Operating Systemunmatched
Mobile Devicesunmatched
Network Administration/Managementunmatched
Network Routingunmatched
Network Switchingunmatched
Peripheral Hardwareunmatched
Problem Solving Skillsunmatched
Remote Accessunmatched
Technical Supportunmatched
Telephonyunmatched
Typingunmatched
VoIP (Voice over IP)unmatched
Wide Area Network (WAN)unmatched
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