Desktop Engineer 836411

Capstone Search Advisors

Ridgefield, CT

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JOB DETAILS

SKILLS

Communication Skills, Computer Networks, Customer Support/Service, Data Recovery, Desktop PC, Disaster Recovery, Identify Issues, Interpersonal Skills, Maintenance Services, Microsoft Windows Operating System, Mobile Devices, Network Administration/Management, Network Routing, Network Switching, Peripheral Hardware, Problem Solving Skills, Remote Access, Technical Support, Telephony, Typing, VoIP (Voice over IP), Wide Area Network (WAN)

LOCATION

Ridgefield, CT

POSTED

30+ days ago

Fairfield County MSP is looking for a strong customer service focused Desktop Engineer to join their growing team, You will be tasked with quickly troubleshooting and resolving technical issues in a ticket queue. You will be providing support for client computer networks including business related technologies including Windows operating systems, Office 365, Remote Access usage, VOIP, mobile devices, etc. You wil perform routine maintenance on PCs and peripherals and support disaster recovery backup solutions.

Qualifications:
Ability to setup computers and peripherals
Basic routing and switching concepts
Comfortable with troubleshooting LAN and WAN technologies
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Ability to de-escalate situations
Understanding of support tools, techniques, and how technology is used to provide IT services.
Typing skills to ensure quick and accurate entry of service request details.
Self-motivated with the ability to work in a fast-moving environment.

About the Company

Capstone Search Advisors

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