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Desktop Engineer

Iconma

Cambridge, MA

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JOB DETAILS
SALARY
$24.29–$26.43 Per Hour
SKILLS
Assembly Line, Asset Management, Change Control, Cleanroom, Commissioning, Communication Skills, Desktop PC, Detail Oriented, Distribution Services, Document Scanners, GMP (Good Manufacturing Practices), GxP, Hardware Components, Hardware Installation, Health Plan, Identify Issues, Information Technology & Information Systems, Information Technology Consulting, Management of Information Systems/Technology (MIS), Manufacturing, Microsoft Product Family, Network Connectivity, Network Operations Center, OEM (Original Equipment Manufacturer), Power Management, Printers, Problem Solving Skills, Server Support, Software Configuration Management, Software Patches, Systems Maintenance, Tandberg, Team Player, Technical Support, Test Equipment, Usability Engineering, Wireless LAN
LOCATION
Cambridge, MA
POSTED
4 days ago
Our Client, an IT Services and Consulting company, is looking for a Desktop Engineer for their Cambridge, MA / Danvers, MA location.
 
Responsibilities:
  • Provide smart Hands and Feet support for Technology team on demand
  • Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
  • Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
  • Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
  • Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
  • Co-ordination for cable patching with Vendors or enable on demand.
  • Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
  • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
  • Installing and configuring hardware and software components to ensure usability by end users
  • Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
 
Requirements:
  • Experience in supporting overall manufacturing / lab IT systems and IT devices
  • Familiarity with manufacturing, lab or distribution center IT equipment
  • Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
  • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident
  • Advanced communications skills to work with multiple teams and/or OEMs on high priority issues
  • Advanced Microsoft skills (server support, etc.)
  • Knowledge / Understanding of GMP and GxP
  • Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
  • Strong focus on quality and attention to detail
  • Safety training and proper PPE and/or Lab requirements always apply
  • Understanding of GMP / GxP environment
  • PCs / Servers cannot have any sort of maintenance or patching without approved change control windows
  • No systems or devices should ever be rebooted without proper approvals
  • Often MLL sites may have isolated networks
  • Understanding of what critical support means during a P1 or P2 event (i.e. proactive support – spares, crash carts, etc..)
  • 5S (LEAN) or similar methodology in IT rooms / Datacenter
  • Requirements to enter a clean room
  • Proper entry procedures, proper gear, etc..
  • Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc..)
  • Years of Experience: 4.00 Years of Experience
 
Why Should You Apply?  
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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