Job Description
C&S has an immediate opening for a full-time, long-term temporary IT Support Technician - Jefferson City, MO
Salary/hours for IT Support Technician: $23-$24/hr.; day shift
Responsibilities for IT Support Technician:
- Provide hands-on technical support to end users for desktops, laptops, operating systems, applications, peripherals, and connectivity-related issues.
- Troubleshoot and resolve hardware, software, operating system, and application-related incidents.
- Provide strong support for Windows (& Mac) desktops and laptops, including installation, configuration, troubleshooting, upgrades, and maintenance.
- Manage incoming incidents and service requests through the organization's ticketing system.
- Ensure tickets are properly documented, prioritized, updated, escalated, and closed within agreed service levels.
- Perform laptop and desktop setup, imaging, configuration, deployment, replacement, and decommissioning and support end-user peripherals
- Maintain accurate records of IT assets and equipment
- Maintain documentation and use Excel for tracking & reporting data
- 3–5 years of experience in Desktop Support, End User Computing, Help Desk, Service Desk, or IT Support.
- Strong hands-on experience supporting Windows desktops and laptops.
- Good knowledge of Windows operating systems and common enterprise applications.
- Experience troubleshooting desktop, laptop, hardware, software, printer, peripheral, and connectivity issues.
- Experience working with an ITSM or ticketing platform.
- Experience managing incidents, service requests, escalations, and ticket closures.
- Hands-on experience with device deployment, configuration, upgrades, and replacement.
- Experience with IT asset and inventory management.
- Strong working knowledge of Microsoft Excel, including maintaining trackers and preparing reports.
- Good documentation, organizational, communication and customer service skills
Apply online (including resume) and/or at 1731 Southridge Drive, Jefferson City.
110134
#BB
PandoLogic. Keywords: Network Manager, Location: Jefferson City, MO - 65107
Numbers & Facts
| Location | Jefferson City, MO |
| Salary | $23–$24 Per Hour |
Skills
Apple Desktopsunmatched
Asset Managementunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Desktop PCunmatched
Documentationunmatched
Establish Prioritiesunmatched
Help Deskunmatched
IT Service Management (ITSM)unmatched
Inventory Managementunmatched
Laptop PCunmatched
Maintenance Servicesunmatched
Microsoft Excelunmatched
Microsoft Windows Desktopunmatched
Microsoft Windows Operating Systemunmatched
Network Administration/Managementunmatched
Operating Systemsunmatched
Organizational Skillsunmatched
Peripheral Hardwareunmatched
Record Keepingunmatched
Reporting Skillsunmatched
Technical Supportunmatched
Testingunmatched
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