Desktop / Field Support Technician

Job Overview:

Pay Range $19hr - $24hr

Requirement/Must Have:

• 5+ years of experience in desktop support or systems engineering within enterprise environments.
• Strong verbal and written communication skills.
• Ability to communicate effectively with stakeholders.

Responsibilities:

• Coordinate remote troubleshooting sessions using secure enterprise tools to address software issues and configuration conflicts and to restore workstation functionality in a timely manner.
• Implement standardized desktop images and configuration baselines to ensure consistent performance, security hardening and compliance with organizational technology policies.
• Administer endpoint management platforms to deploy software packages, patches and configuration updates with minimal disruption to business operations.
• Monitor desktop environment health through centralized dashboards and logs to identify incident trends and propose preventive improvements for long term stability.
• Collaborate with service desk teams to handle ticket escalations and provide detailed technical guidance that accelerates resolution times and improves first contact effectiveness.
• Document desktop procedures, knowledge articles and resolution steps in a clear and reusable format to support continuous improvement and reduce repeated incidents.
• Perform root cause analysis for recurring desktop issues and recommend sustainable remediation actions that enhance reliability and reduce support workload.
• Coordinate with network and application teams to validate that endpoint configurations support connectivity, security and application performance requirements.
• Execute asset management tasks such as workstation lifecycle tracking, hardware validation and software license verification to maintain accurate inventory records.
• Support security initiatives by applying endpoint security controls, running compliance checks and assisting in remediation of vulnerabilities identified through internal assessments.
• Engage with business users to understand their desktop usage patterns and recommend configuration optimizations that positively influence productivity and digital experience.
• Participate in continuous improvement activities by evaluating new desktop tools, frameworks and automation opportunities that can streamline support processes and reduce manual effort.

Skills:

• Advanced proficiency in workstation operating systems, endpoint configuration, user profile management and desktop application support.
• Applied experience with enterprise endpoint management platforms for software distribution, patch management, inventory and policy enforcement.
• Practical knowledge of security fundamentals including endpoint protection tools, encryption policies and compliance practices related to workstation environments.
• Familiarity with scripting or automation approaches for desktop tasks such as log collection, configuration changes or basic remediation workflows.

Education and Experience:

• Possess a bachelor's degree or equivalent experience in information technology, computer science or a related discipline with a strong focus on infrastructure and systems support.
• Demonstrate eight to ten years of hands-on experience in desktop support or systems engineering within enterprise environments, including exposure to complex incident handling and escalation processes.
• Communicate clearly with technical and non-technical stakeholders by explaining incident status, remediation steps and preventive recommendations in an accessible and respectful manner.
• Adapt effectively to a work-from-office environment by providing in-person support, managing walk-up requests and coordinating closely with on-site teams for timely issue resolution.

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities