Desktop IT Specialist

Self-motivated.
* Two or more years of help desk, desktop support, or endpoint engineering experience in a hybrid Windows/macOS environment.
* Associate degree, technical school certificate or equivalent practical experience required; bachelor’s degree preferred.
* Manufacturing, food production or distribution environment experience strongly preferred.
* Preferred certifications: CompTIA A+, CompTIA Network+ or Security+, Microsoft 365 certified; Modern desktop administrator associate, ITIL 4 foundation.
* Endpoint platforms: Windows 11, macOS (Sonoma or later), iOS and Android via MDM.
* Endpoint management: Microsoft Intune, Windows Autopilot, Jamf Pro.
* Productivity and collaboration: Microsoft 365, Teams, SharePoint Online, OneDrive, Microsoft Copilot.
* Identity and access: Microsoft Entra ID, Conditional Access, MFA, SSO, FIDO2/passwordless.
* Security awareness: Microsoft Defender for Endpoint, basic SOC alert triage, phishing reporting workflows.
* Service management: Modern ITSM platforms (Freshservice, ServiceNow, or Jira Service Management).
* Reporting and BI: Crystal Reports, DevExpress dashboards, Power BI; basic SQL queries for troubleshooting.
* Excellent communication skills, both written and verbal.
* Experience in conducting one-on-one training, as well as training small groups regarding computer hardware and software.
* Strong documentation skills.
* Team oriented.