Desktop /IT Support

Volto USA

Denver, CO

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JOB DETAILS

SALARY

$20–$25

SKILLS

1st Level Support, Apple iMac, Audiovisual, Communication Skills, Computer Security, Computer Workstations, Continuous Improvement, Desktop PC, Hardware Configuration Management, Identify Issues, Information Technology & Information Systems, Inventory Management, Knowledge Base, Laptop PC, Maintenance Services, Meeting Minutes, Microsoft Active Directory, Microsoft Internet Explorer Browser, Mobile Devices, Operating Systems, Peripheral Hardware, Presentation/Verbal Skills, Printers, Purchasing/Procurement, Resolve Customer Issues, ServiceNow, Software Patches, System Center Configuration Manager (SCCM), Systems Administration/Management, Technical Support, VPN Software, Writing Skills

LOCATION

Denver, CO

POSTED

3 days ago

1. Should have experience in Deskside process and support
2. Maintain inventory and support IMAC (Install, Move, Add, Change) activities
3. Act as onsite IT representative for business users
4. Excellent Oral and Written Communication skills
5. Hands on Experience on resolving customer issues related to the infrastructure
6. Deployment of hardware, including hardware and OS refresh activities.
7. Provide first level support for Printers and MFP.
8. Intune Mobile Device management
9. Knowledge on SCCM and deployment
10. Office/M 365, Internet Explorer, VPN software, Microsoft Tools (Active Directory, Computer Management) and hand-on troubleshooting skills
11. Patching and Vulnerability Management for workstations
12. Management platform, including device provisioning, configuration, deployment, inventory
13. Monitor the lifecycle of devices (laptops, workstations, monitors, peripherals) from procurement to retirement, including upgrades and replacements.
14. Incident, Problem, and Service Request Ticket Management in ServiceNow.
15. Development and maintenance of Knowledge Base articles for Incidents, Problems, and Service Requests as required.
16. Asset Inventory and Configuration Management tracking of hardware and software in ServiceNow.
17. Provide Audio Visual Support in meeting rooms (note: basic support only as an existing service agreement is in place with an AV provider).
18. Identification of Continuous Improvement opportunities.

Roles & Responsibilities
1. Hands on Experience on resolving customer issues related to the End User Computing infrastructure
2. Deployment of hardware, including hardware and OS refresh activities.
3. Provide first level support for Printers and MFP.
4. Intune Mobile Device management
5. Knowledge on SCCM and deployment
6. Office/M 365, Internet Explorer, VPN software, Microsoft Tools (Active Directory, Computer Management) and hand-on troubleshooting skills
7. Patching and Vulnerability Management for workstations
8. Management platform, including device provisioning, configuration, deployment, inventory
Monitor the lifecycle of devices (laptops, workstations, monitors, peripherals) from procurement to retirement, including upgrades and replacements

About the Company

Volto USA

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