Desktop & MAC JAMF Engineer

Job Title:Desktop & MAC JAMF Engineer

Location: Dearborn, MI (Onsite)

Job Type: Full Time/Permanent

Experience: 6+ years

Job Description:

• Strong understanding and hands-on knowledge of windows desktop platform overall
• Strong experience in building, maintaining and administering windows desktop.
• Proficient in optimizing performance of desktops and user experience
• Experienced in Microsoft Modern workspace management capabilities levering Intune, Auto Pilot, SCCM, Imaging, Task sequence and PowerShell scripting.
• Must-have knowledge and hands-on experience in Mac deployment using JAMF, including JAMF management, environment configuration, device enrollment, policy execution, application deployment, and troubleshooting.
• Experience with Intune Company Portal registration for end-user device onboarding and compliance validation.
• Ability to configure and manage JAMF environments, including policies, configuration profiles, device groups, application packages, and compliance settings.
• Experienced in Break fix laptop/Desktop issues remotely.
• Provide Remote support coverage for in-scope locations for EUC issues
• Install and swap devices at customer location
• Manage Asset and stock inventory in the organization
• Relevant Microsoft Certifications
• Available at customer location on all 5 business days
• Work on incidents, tasks and requests for the issues related to EUC
• Build laptops or desktops in the environment using SCCM imaging using task sequence and Autopilot.
• Perform Mac deployment and JAMF management activities, including environment configuration, device enrollment, application installation, configuration validation, and post-deployment support.
• Configure and maintain JAMF policies, smart/static groups, configuration profiles, and application deployment workflows as per organizational standards.
• Support Intune Company Portal registration for managed devices and assist users with onboarding, access, and compliance-related issues.
• Work with users post shipping to soft land the users on Day one and receive equipment back.
• Follow up on tickets to ensure they meet SLA and process.
• Ensure equipment is cleaned, packed as per process and shipped to the end users.
• Follow up and receive the equipment's from users post off boarding, Break-fix or replace pc requests.
• Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives.
• Provide Remote support coverage for in-scope locations for EUC issues.
• Provide remote assistance with conferencing equipment's and related issues which can be remotely troubleshooted.
• Track, maintain and report the equipment spares inventory levels and replenishment requirements for spares, replenishment, and servicing.
• Coordinate with the other teams to manage technical support requests to resolution and closure.
• Provide instructions and usage assistance to End Users with supported devices and software.
• Document solutions and associated procedures to the Break/Fix incidents in knowledgebase.
• On-call support for high priority incidents.